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For Companies At a Glance
- Tasks: Clean and maintain guest rooms to ensure a top-notch experience.
- Company: Join the luxurious IHG Hotel Indigo in vibrant Glasgow.
- Benefits: Enjoy discounts, extra leave, and a range of employee perks.
- Why this job: Be part of a growing team with fantastic career potential.
- Qualifications: Positive attitude, good communication, and a commitment to service.
- Other info: Flexible hours and opportunities for training and development.
The IHG Hotel Indigo is a luxurious 4-star, boutique hotel in the heart of Glasgow. We have a fantastic opportunity for a Room Attendant to join our team.
What will I be doing?
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain the trolley on a daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Room Attendant serving IHG brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
Why you should apply
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
- Life Assurance, Income Protection and Employee Assistance schemes
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK\’s fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Room Attendant employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel Indigo and its values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Room Attendant role and rehearse your answers. Focus on your customer service skills and how you handle guest requests – it’s all about making their stay memorable!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s high standards.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and puts you one step closer to joining our fantastic team at IHG.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Room Attendant role. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research IHG Hotel Indigo and its values. Familiarise yourself with their services and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Room Attendant, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your positive attitude and communication skills, as these are crucial in creating a memorable experience for guests.
✨Demonstrate Team Spirit
Being part of a team is essential in this role. Think of instances where you successfully collaborated with others or helped out a colleague. Emphasise your flexibility and reliability, as these traits are highly valued in a bustling hotel environment.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle specific tasks, like cleaning protocols or managing guest requests. Brush up on your knowledge of health and safety regulations, and be ready to discuss how you would approach various scenarios to ensure a seamless guest experience.
