Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Room Attendant, cleaning and maintaining guest rooms to ensure a top-notch experience.
- Company: Heeton Concept is a growing hotel operator in Edinburgh, offering a home away from home for guests.
- Benefits: Enjoy flexible hours, employee discounts, and a range of perks like life assurance and health plans.
- Why this job: Be part of a dynamic team with great career potential and a focus on customer service excellence.
- Qualifications: A positive attitude, good communication skills, and a commitment to high standards are essential.
- Other info: This role covers two sites, just a short walk apart, enhancing your work experience.
The predicted salary is between 20000 - 28000 £ per year.
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience in our Edinburgh properties. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain the trolley daily
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so as to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
This is a multi-site role for Heeton Concept Aparthotel - Edinburgh - Queen Street and Stewart Aparthotel by Heeton Concept. Located less than 2 minutes walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer a home away from home for our guests.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Multi Site Room Attendant employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Room Attendant
✨Tip Number 1
Familiarise yourself with the specific properties you'll be working at. Knowing the layout and amenities of both Heeton Concept Aparthotel locations in Edinburgh can give you an edge during interviews, as it shows your commitment and preparedness.
✨Tip Number 2
Highlight any previous hotel or housekeeping experience you have when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills in conversations. Since the role requires managing guest requests, showcasing your ability to handle customer interactions positively can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you manage your time and tasks effectively. As a multi-site Room Attendant, showing that you can juggle responsibilities and maintain high standards will be crucial in your discussions with us.
We think you need these skills to ace Multi Site Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in housekeeping or customer service roles. Emphasise any previous hotel experience and specific tasks you've performed that align with the responsibilities of a Room Attendant.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and commitment to high levels of customer service. Mention your ability to work independently and as part of a team, and provide examples of how you've managed guest requests effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, grooming standards, and flexibility. These are key attributes for the role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Room Attendant.
How to prepare for a job interview at Heeton Concept Hotels
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook, such as ensuring all amenities are replenished and rooms are spotless.
✨Demonstrate Your Customer Service Skills
Since this role involves managing guest requests, be prepared to share examples of how you've provided excellent customer service in the past. This will show your commitment to delivering high levels of service.
✨Discuss Your Flexibility and Reliability
This position requires someone who can work independently and as part of a team. Talk about your flexibility in working hours and your reliability in completing tasks on time, which are essential traits for this multi-site role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a guest complaint or managing multiple tasks at once. Practising these scenarios can help you respond confidently during the interview.
