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- Tasks: Supervise housekeeping staff, ensuring high standards and guest satisfaction.
- Company: Join Heeton, a growing hotel company focused on memorable guest experiences.
- Benefits: Enjoy flexible annual leave, discounts, and various employee perks.
- Other info: Opportunities for career advancement and access to exclusive rewards.
- Why this job: Be part of a dynamic team that values service, teamwork, and personal growth.
- Qualifications: One year of supervisory experience in housekeeping; fluent English required.
The predicted salary is between 24000 - 36000 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.
Your day-to-day
People
- Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and assist housekeeping staff during high-volume periods
Financial
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
Guest Experience
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
What we need from you
- Minimum one year of housekeeping supervisory experience
- Must speak fluent English.
- Other languages are advantageous.
- Hands on and flexible
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Life Assurance, Income Protection and Employee Assistance schemes
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
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Multi Site Housekeeping Supervisor employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices of our hotels. Understanding our brand's commitment to guest experience will help you demonstrate your alignment with our values during the interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss how you’ve handled conflicts or improved team performance, as these are key aspects of the Housekeeping Supervisor role.
✨Tip Number 3
Showcase your knowledge of compliance and safety regulations relevant to housekeeping. Being able to discuss how you ensure staff training and adherence to these regulations will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to maintaining inventory levels and managing costs effectively. Providing examples of how you've previously optimised resources will demonstrate your financial acumen, which is crucial for this position.
We think you need these skills to ace Multi Site Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping supervisory experience. Emphasise your ability to manage staff, maintain high standards, and handle guest complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully supervised teams and improved service quality in previous positions.
Highlight Language Skills: If you speak any additional languages, be sure to mention them in your application. This can set you apart from other candidates and is advantageous in a guest-facing role.
Showcase Your Flexibility: In your application, highlight your hands-on approach and flexibility. Provide examples of how you've adapted to changing situations or high-volume periods in past roles.
How to prepare for a job interview at Heeton Concept Hotels
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous experience in supervising housekeeping staff. Highlight specific examples where you successfully managed a team, resolved conflicts, or improved performance through mentoring and coaching.
✨Emphasise Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. During the interview, mention how you ensure high standards of cleanliness and maintenance in guest rooms and public areas. Share any systems or checklists you use to maintain these standards.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you handle complaints and special requests from guests. Provide examples of situations where you turned a negative experience into a positive one, showcasing your commitment to guest satisfaction.
✨Discuss Your Commitment to Sustainability
With a focus on maintaining 'green' initiatives, be ready to talk about your experience with eco-friendly practices in housekeeping. Mention any strategies you've implemented to reduce waste or improve efficiency in supply management.