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For Companies At a Glance
- Tasks: Supervise housekeeping, maintain high standards, and ensure guest satisfaction.
- Company: Join a growing hotel chain focused on memorable guest experiences.
- Benefits: Enjoy extra annual leave, discounts, and various employee perks.
- Why this job: Be part of a dynamic team that values service and teamwork.
- Qualifications: One year of supervisory experience in housekeeping and fluent English.
- Other info: Great career growth opportunities in an expanding company.
The predicted salary is between 24000 - 36000 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor, you will assist the Head Housekeeper in supervising all aspects of the housekeeping function – ensuring high standards are maintained.
People
- Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and assist housekeeping staff during high-volume periods.
Financial
- Maintain proper inventory levels, managing cost per room for supplies and labour (for example: bed & bath linen reuse and laundry operation).
Guest Experience
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair; advise team members of areas of improvement.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
- Handle complaints and special requests to achieve complete guest satisfaction.
- Comply with special needs and requests of the guests, VIPs and repeat visitors.
Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents).
- May maintain procedures for the security of lost and found items.
- Perform other duties as assigned.
What we need from you
- Minimum one year of housekeeping supervisory experience.
- Must speak fluent English. Other languages are advantageous.
- Hands on and flexible.
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Voluntary Medi-cash Scheme.
- Employee & Friends/Family discounted rates at Heeton-operated hotels.
- Life Assurance, Income Protection and Employee Assistance schemes.
- Referral scheme.
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Multi Site Housekeeping Supervisor employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Housekeeping Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Heeton and its values. This way, you can tailor your answers to show how you fit right in with their team and commitment to guest satisfaction.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housekeeping supervision. Think about your past experiences and how they align with the responsibilities listed in the job description. We want you to shine!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've mentored or trained staff in the past. Highlight any specific examples where you improved team performance or resolved conflicts – this will really impress the hiring managers.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your genuine interest in the role and helps you figure out if Heeton is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Multi Site Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your housekeeping supervisory experience and any relevant achievements to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about housekeeping and how your hands-on approach can contribute to our team. Don’t forget to mention your ability to promote teamwork and quality service!
Showcase Your People Skills: As a Housekeeping Supervisor, you’ll be mentoring and coaching staff. In your application, share examples of how you’ve successfully managed teams or resolved conflicts in the past. We love to see those people skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Heeton Concept Hotels
✨Know Your Housekeeping Standards
Before the interview, brush up on the housekeeping standards and practices that are essential in the hospitality industry. Familiarise yourself with common cleaning protocols, safety regulations, and how to maintain high standards of cleanliness. This will show your potential employer that you’re serious about the role and understand what it takes to create a memorable guest experience.
✨Showcase Your Leadership Skills
As a Multi Site Housekeeping Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed staff in the past, handled conflicts, or improved team performance. Be ready to discuss your approach to training and motivating employees, as this is key to ensuring a smooth operation.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as a guest complaint or a staffing shortage. Practising these scenarios can help you articulate your problem-solving skills and show that you can think on your feet, which is crucial in a fast-paced environment.
✨Demonstrate Your Commitment to Sustainability
With a focus on responsible business practices, be prepared to discuss how you can contribute to green initiatives within the housekeeping department. Share any previous experiences where you’ve implemented eco-friendly practices or reduced waste. This will highlight your alignment with the company’s values and your proactive approach to maintaining a sustainable operation.
