Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service, manage bookings, and ensure guests feel welcome.
- Company: Leading hotel operator in Edinburgh with a focus on guest satisfaction.
- Benefits: Career potential, employee rewards, and discounts at Heeton-operated hotels.
- Why this job: Join a dynamic team and make guests' experiences unforgettable.
- Qualifications: Excellent communication skills and a positive attitude required.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel operator in Edinburgh is looking for a Guest Services Assistant to provide exceptional service to guests. This role involves managing guest bookings, handling transactions, and ensuring a warm welcome.
Ideal candidates should have:
- Excellent communication skills
- A positive attitude
- A commitment to high levels of customer service
The position offers fantastic career potential, employee rewards, and discounts at Heeton-operated hotels.
Multi-Site Guest Services Associate - Hospitality Champion employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site Guest Services Associate - Hospitality Champion
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Show off your positive attitude during the interview. A warm smile and a friendly demeanour can go a long way in the hospitality industry, so let your personality shine through!
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, and applying directly helps us keep track of all the amazing candidates like you.
We think you need these skills to ace Multi-Site Guest Services Associate - Hospitality Champion
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive attitude and enthusiasm for providing exceptional service. Don’t be afraid to share a bit about yourself and why you’re passionate about hospitality.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or hospitality that showcase your ability to manage bookings and handle transactions effectively.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your ability to connect with guests. Share examples of how you've successfully interacted with customers in the past, ensuring they felt welcomed and valued.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to review your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Company Inside Out
Before your interview, do some research on the hotel operator. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Services Associate, communication is key. Prepare examples of how you've successfully handled guest interactions in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to connect with guests.
✨Emphasise Your Positive Attitude
A positive attitude can make all the difference in hospitality. Be ready to discuss how you maintain a cheerful disposition even in challenging situations. Share stories that highlight your resilience and commitment to providing exceptional service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, career progression, and employee rewards. This shows that you're not just interested in the job, but also in how you can grow within the company.
