At a Glance
- Tasks: Lead front desk operations and ensure a top-notch guest experience.
- Company: Heeton Concept Aparthotel offers stylish, modern accommodations with a focus on exceptional service.
- Benefits: Enjoy competitive pay, employee discounts, and a range of perks like life assurance and a buy holiday scheme.
- Other info: This role spans two sites in Edinburgh, enhancing your experience in a dynamic environment.
- Why this job: Join a fast-growing company with fantastic career potential and a commitment to diversity and inclusion.
- Qualifications: Previous hospitality experience, strong leadership skills, and excellent communication abilities are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotel offers a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless stay. From check-in to check-out, we take pride in providing a warm, welcoming, and hassle-free guest experience.
What We Offer Our Multi Site Guest Service Supervisor
At Heeton Concept Aparthotel, we strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive pay and benefits package, including:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan,Childcare Scheme and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Your Role
As Multi Site Guest Services Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities
- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure your team are properly trained on systems, security, service and quality standard.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy and through walk-ins and upselling at the front desk.
What We’re Looking For
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Multi Site Guest Service Supervisor employer: Heeton Concept Hotels
At Heeton Concept Aparthotel, we pride ourselves on fostering a vibrant work culture that mirrors the exceptional experiences we create for our guests. With competitive pay, extensive benefits, and a commitment to employee growth through training and development opportunities, we ensure our team members feel valued and supported. Located in the heart of Edinburgh, our multi-site operations offer a dynamic environment where you can thrive while contributing to a welcoming atmosphere for both guests and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Guest Service Supervisor
✨Tip Number 1
Familiarise yourself with the specific locations of the Heeton Concept Aparthotels in Edinburgh. Knowing the area and the unique features of each site can help you stand out during interviews, as it shows your genuine interest in the role and the company.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in hospitality. Be prepared to discuss specific examples where you've successfully managed a team or improved guest experiences, as this will demonstrate your capability to excel in a supervisory position.
✨Tip Number 3
Brush up on your knowledge of hotel management systems, particularly Stayntouch if possible. Being able to discuss how you’ve used similar systems in the past can give you an edge, showing that you're ready to hit the ground running.
✨Tip Number 4
Prepare to showcase your customer service skills by thinking of scenarios where you’ve gone above and beyond for guests. This is crucial for a role focused on delivering exceptional service, and sharing these stories can leave a lasting impression.
We think you need these skills to ace Multi Site Guest Service Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in front office or reception roles within hospitality. Emphasise your leadership skills and any specific achievements that demonstrate your ability to provide outstanding customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Guest Service Supervisor and express your enthusiasm for contributing to Heeton Concept Aparthotel.
Highlight Relevant Skills:In your application, focus on key skills such as multitasking, communication, and problem-solving abilities. Provide examples of how you've successfully managed similar tasks in past roles, especially in high-pressure situations.
Showcase Your Knowledge:If you have experience with hotel management systems like Stayntouch, be sure to mention it. Additionally, demonstrate your understanding of UK laws and safety regulations related to hospitality, as this will show your preparedness for the role.
How to prepare for a job interview at Heeton Concept Hotels
✨Showcase Your Customer Service Skills
As a Guest Service Supervisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your commitment to creating unforgettable experiences.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Be ready to discuss your experience in supervising teams, training staff, and how you've motivated others to achieve high standards in service. Highlight any specific instances where your leadership made a positive impact.
✨Familiarise Yourself with Hotel Management Systems
Knowledge of hotel management systems like Stayntouch can set you apart. If you have experience with similar systems, be sure to mention it. If not, do some research on common systems used in the industry to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to multitask or manage conflicts, and prepare to explain your thought process and the outcomes.
