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- Tasks: Lead the housekeeping team to ensure top-notch guest experiences and room quality.
- Company: Join a fast-growing hotel operator with a focus on memorable guest experiences.
- Benefits: Enjoy competitive salary, extensive benefits, and exclusive employee discounts.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: 2+ years in housekeeping management with strong people skills and attention to detail.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you will lead the housekeeping function in our hotel, and ensure that our guests experience the highest quality of rooms.
Why Work for us
- Market-appropriate salary plus access to our extensive benefits package, which includes:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
Your day-to-day
- People
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
- Conduct regular inventory audits of supplies and operational equipment as per Finance Department requirements, maintaining accurate records of stock levels and usage.
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair; advise team members of areas of improvements.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
- Handle complaints and special requests to achieve complete guest satisfaction.
- Comply with special needs and requests of the guests, VIPs and repeat visitors.
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents).
- May maintain procedures for the security of lost and found items.
- Perform other duties as assigned.
- Ensure compliance with all H&S and HACCP regulations both internally and externally.
- Drive results within the department, focusing on goals set by senior management.
What we need from you
- At least 2 years experience within a Housekeeping Department at the managerial level.
- People leadership and development experience.
- Good attention to detail.
- Excellent organisational skills.
- Excellent communication skills.
- Flexibility to assist in other departments should the need arise.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Housekeeping Manager in Manchester employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeping Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head Housekeeping Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes their guest experience memorable and think about how your skills can enhance that. Tailor your responses to show how you can lead the housekeeping team to deliver top-notch service.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams, resolved conflicts, and improved performance in previous roles. This will demonstrate your capability to lead the housekeeping function effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Heeton and being part of our exciting growth journey.
We think you need these skills to ace Head Housekeeping Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Housekeeping: When writing your application, let your enthusiasm for housekeeping shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about maintaining high standards.
Highlight Your Leadership Skills: As a Head Housekeeping Manager, you'll be leading a team, so make sure to showcase your people management experience. Talk about how you've mentored and developed staff, and any successful strategies you've implemented to improve team performance.
Be Detail-Oriented: Attention to detail is key in housekeeping. In your application, mention how you've ensured cleanliness and organisation in previous roles. We love candidates who can spot the little things that make a big difference in guest satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Heeton Concept Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and standards. Research their approach to guest experience and housekeeping practices. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Head Housekeeping Manager, you’ll need to demonstrate your people management abilities. Prepare examples of how you’ve successfully led teams, handled conflicts, and improved performance in previous roles. Be ready to discuss specific situations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about how you would handle high-pressure situations, like managing staff during peak times or addressing guest complaints. Practising these scenarios can give you an edge.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their training programmes, team dynamics, or how they measure guest satisfaction. This shows your genuine interest in the role and the company.