At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm, welcoming attitude.
- Company: Join a fast-growing hotel operator in the heart of Manchester.
- Benefits: Enjoy exclusive rewards, discounted stays, and excellent career development opportunities.
- Other info: Convenient location with great transport links and a supportive team environment.
- Why this job: Be the friendly face that makes every guest feel at home and valued.
- Qualifications: Excellent customer service skills and hospitality experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Your day‑to‑day:
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our loyalty program
- Take and manage guest bookings, and up‑selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad‑hoc duties when your colleagues need your help
What we need from you:
- Excellent customer service skills
- Hospitality experience preferred
- Must speak fluent English
Why you should apply:
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Service‑based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast‑growing hotel operators
- Retention bonus on completion of 3 and 6‑month service
A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Services Assistant (14:30pm - 23:00pm Weekends) in Manchester employer: Heeton Concept Hotels
Heeton Hotels is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where every team member is valued. With exclusive access to the Heeton Rewards scheme, generous annual leave, and comprehensive benefits, including training and development opportunities, employees can thrive in their roles while enjoying the perks of working in a conveniently located hotel in central Manchester. Join us to be part of a fast-growing company that truly cares about creating memorable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant (14:30pm - 23:00pm Weekends) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heeton and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or complaints. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress to impress! As a brand ambassador, your appearance matters. Make sure you look polished and professional for your interview – it sets the tone for how you'll represent the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks and benefits we offer, making it easier for you to kickstart your career with us.
We think you need these skills to ace Guest Services Assistant (14:30pm - 23:00pm Weekends) in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the guest experience we aim to create.
Highlight Relevant Experience:Make sure to mention any previous customer service or hospitality experience you've got. We love seeing how your past roles have prepared you for being a fantastic Guest Services Assistant with us!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use keywords from the listing to show us you understand what we're looking for and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their approach to guest services and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create that warm atmosphere they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, upselling services, and managing bookings. Practising your responses will help you feel more confident during the interview. Remember to highlight your hospitality experience and how it aligns with the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, as this reflects your understanding of the brand's image. Being well-presented shows that you take pride in your appearance and are ready to be a brand ambassador.
