Heeton Concept Hotels in Manchester is seeking a Guest Service Manager to lead the front office, maintain high service standards and create a warm, welcoming atmosphere for guests.
You will supervise front desk operations, coach reception staff, coordinate with housekeeping and maintenance, handle guest feedback, drive upselling, and act as Manager on Duty under the Hotel Operations Manager.
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Guest Service Manager: Front Desk Leader & Guest Experience in Manchester employer: Heeton Concept Hotels
Heeton Hotels is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where teamwork and quality service are at the forefront. With benefits such as service-based annual leave, a comprehensive rewards scheme, and opportunities for career advancement, employees can thrive in a dynamic environment while enjoying exclusive discounts and voluntary benefits. Located in the UK, Heeton provides a unique opportunity to be part of an expanding company dedicated to creating memorable guest experiences.
