The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a General Assistant you will be the first point of contact for our guests when they arrive and the last person they see when they leave. Therefore, your role is important to make our guests feel welcome and valued, and to provide them with the assistance they may need in between..
Your day-to-day
- Greeting all arriving guests with a warm and friendly welcome
- Assisting guests with luggage if required
- Answering any guest queries and providing local knowledge and assistance if required
- Maintaining the cleanliness and presentation of all public areas
- Assisting front desk staff with guest requests, such as luggage storage or providing guest supplies.
- Monitoring the Monscierge information system and ensuring the information is accurate and up to date.
- Monitoring stocks of city maps and information leaflets.
- Answering incoming telephone enquiries at peak times.
- Monitoring queues for IHG Rewards Elite Members and directing them to dedicated check in/out desk at peak times.
- Delivering a meaningful farewell to all guests and assisting with onward transport.
- Assisting the Duty Manager with other hotel operations when requested
What we need from you
- Excellent customer service skills
- Hospitality experience preferred
- Must speak fluent English
Why you should apply
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fastest growing hotel operators
- Employees staff rates across our properties
- Retention bonus on completion of 3 and 6 month service
- Service based annual leave (increase up to a maximum of 5 extra days)
A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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General Assistant in Manchester employer: Heeton Concept Hotels
Heeton Hotels is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where teamwork and quality service are at the forefront. With benefits such as service-based annual leave, a comprehensive rewards scheme, and opportunities for career advancement, employees can thrive in a dynamic environment while enjoying exclusive discounts and voluntary benefits. Located in the UK, Heeton provides a unique opportunity to be part of an expanding company dedicated to creating memorable guest experiences.
