At a Glance
- Tasks: Create memorable experiences for guests and manage their needs with a warm welcome.
- Company: Join Hilton, the world's most recognised hospitality brand in a prestigious 4-Star hotel.
- Benefits: Enjoy competitive salary, retention bonuses, and extensive employee benefits.
- Other info: Inclusive workplace celebrating diversity and equal opportunities.
- Why this job: Be part of a dynamic team that values diversity and offers excellent career growth.
- Qualifications: Excellent customer service skills and a passion for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London.
We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington.
This is a prestigious 4-Star property located in bustling Kensington.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.
Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
- Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors programme
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle credit transactions in accordance with Heeton standard operating procedures.
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Helping guests with luggage, excursions and taxi bookings
- Be present in the lobby and direct guests to the correct areas.
- Jump into other ad-hoc duties when your colleagues need your help
- What we need from you
- Excellent customer service skills
- Hospitality experience advantageous
- Attention to detail and a great team player
- Be yourself but be presentable in appearance
- Must speak fluent English
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity.
We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves.
We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds.
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process
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Guest Service Assistant in London employer: Heeton Concept Hotels
Heeton Concept Hotels in Leeds is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As part of one of the UK's fastest-growing hotel operators, you will enjoy fantastic career potential, competitive benefits such as annual bonuses and complimentary overnight stays, all while being part of a team dedicated to delivering memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heeton Concept Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heeton Concept Hotels
Don't be shy about reaching out to Heeton Concept Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heeton Concept Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heeton Concept Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
