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- Tasks: Lead the hotel team and ensure top-notch customer service for guests.
- Company: Join Heeton Concept Hotels at Doubletree by Hilton London Kensington.
- Benefits: Enjoy a retention bonus, extensive training, and a supportive work culture.
- Other info: Be part of an inclusive team with opportunities for personal and professional growth.
- Why this job: Elevate guest experiences while developing your management skills in a vibrant environment.
- Qualifications: Management experience in Front Office operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Heeton Concept Hotels is hiring a Duty Manager for the Doubletree by Hilton London Kensington. This role involves providing high standards of customer service, managing guest relations, and leading the hotel team.
Candidates should have management experience in Front Office operations within quality hotels, excellent communication skills, and the ability to multi-task.
The position promotes an inclusive work culture and offers various employee benefits including a retention bonus and extensive training programs.
Duty Manager: Elevate Guest Experience & Front Office in London employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager: Elevate Guest Experience & Front Office in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Heeton Concept Hotels or similar establishments. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories that highlight your management skills and how you've handled tricky situations in the past.
✨Tip Number 3
Research the hotel! Familiarise yourself with Doubletree by Hilton London Kensington's values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager: Elevate Guest Experience & Front Office in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your management experience in Front Office operations. We want to see how you've led teams and provided top-notch customer service in quality hotels.
Communicate Clearly: Excellent communication skills are key for this role. When writing your application, be clear and concise. We appreciate a well-structured message that gets straight to the point!
Emphasise Your Multi-tasking Skills: As a Duty Manager, you'll need to juggle various tasks. Share examples of how you've successfully managed multiple responsibilities in previous roles. It’ll show us you can handle the pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Doubletree by Hilton London Kensington thoroughly. Familiarise yourself with their services, guest experience initiatives, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Management Skills
Prepare specific examples from your past management experience in Front Office operations. Think about challenges you've faced, how you resolved them, and the positive outcomes. This will demonstrate your capability to lead a team and manage guest relations effectively.
✨Emphasise Communication and Multi-tasking
As a Duty Manager, excellent communication and multi-tasking are key. Be ready to discuss how you've successfully handled multiple tasks or communicated effectively with guests and team members in high-pressure situations. Use real-life scenarios to illustrate your points.
✨Align with Their Inclusive Culture
Heeton Concept Hotels values an inclusive work culture. During your interview, express your commitment to diversity and inclusion. Share experiences where you've fostered a welcoming environment for both guests and colleagues, showing that you align with their values.