At a Glance
- Tasks: Provide exceptional service and create a welcoming atmosphere for guests.
- Company: Join a fast-growing hotel operator with a focus on guest satisfaction.
- Benefits: Enjoy discounts, extra leave, and a range of employee perks.
- Other info: Flexible hours and great opportunities for training and advancement.
- Why this job: Make memorable experiences for guests while developing your career.
- Qualifications: Positive attitude, good communication skills, and commitment to customer service.
The predicted salary is between 20000 - 25000 € per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
As a Night Guest Service Assistant, you are responsible for providing exceptional service to guests. Your responsibilities include:
- Creating an atmosphere where the guests feel welcome
- Checking in guests smoothly, taking their IDs and handing out room keys
- Staying one step ahead of guests' needs and ensuring these are met
- Vacuuming rooms and corridors and undertaking regular deep cleaning tasks
- Delivering items to the rooms
- Reporting any missing or damaged items to the reception team and ensuring that the items are replaced or repaired
- Being environmentally aware and disposing of waste accordingly
- Cleaning public areas, meeting rooms/suites and bathrooms
- Managing guest requests in a timely and efficient manner
- Complying with hotel security, fire regulations and all health and safety legislation
- Carrying out lost property procedures
- Handling complaints and special requests to achieve complete guest satisfaction
- Assisting other departments wherever necessary and maintaining good working relationships
A Night Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on your own or in teams
- Flexible and reliable
Why you should apply:
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Service‑based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton‑operated hotels and IHG employee travel Programme
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast‑growing hotel operators
- Retention bonus on completion of 3 and 6‑month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Night Guest Service Assistant in Liverpool employer: Heeton Concept Hotels
Heeton Hotels is an exceptional employer that prioritises creating a warm and welcoming atmosphere for both guests and employees. With a strong focus on employee growth, you will benefit from extensive training and development opportunities, alongside exclusive perks such as discounted hotel rates and a rewarding recognition scheme. Join us in one of the UK's fastest-growing hotel operators, where your contributions are valued and rewarded, ensuring a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in Liverpool
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can offer them personalised recommendations that make their stay even better.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a complaint, being able to communicate effectively is key. Role-play with friends or family to build your confidence before the big day.
✨Tip Number 3
Show off your positive attitude! When you walk into an interview, let your enthusiasm shine through. Smile, be approachable, and show that you genuinely care about providing excellent service to guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Night Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can create that warm atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application to the Night Guest Service Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understand what makes their guest experience unique and be ready to discuss how you can contribute to that atmosphere. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Night Guest Service Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your commitment to delivering high levels of service.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like managing guest requests or dealing with complaints. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Dress to Impress
First impressions matter! Make sure you arrive looking polished and professional. Good grooming standards are essential in the hospitality industry, so dress appropriately to reflect the hotel's image and values.
