At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and local insights.
- Company: Join a fast-growing hotel operator with a focus on hospitality and guest satisfaction.
- Benefits: Enjoy competitive pay, extra annual leave, discounts, and career development opportunities.
- Other info: Dynamic work environment with great potential for career growth.
- Why this job: Be part of a team that brings warmth and joy to every guest's stay.
- Qualifications: Excellent customer service skills and hospitality experience preferred.
The predicted salary is between 22000 - 25000 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions in accordance to Heeton standard operating procedures.
- Start every stay right by swiftly checking guests in accordance with Hampton brand standards
- Serve food and drinks in the bar and restaurant
- Help with washing up and other kitchen duties when needed
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Work as part of the team to assist with Reception, Bar, Restaurant and Kitchen
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you:
- Excellent customer service skills
- Hospitality experience preferred
- Must speak fluent English
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
- On-site parking
Hilton's Vision: To fill the earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.
First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Guest Service Assistant in Leeds employer: Heeton Concept Hotels
Heeton Hotels is an exceptional employer that prioritises employee growth and development, offering extensive training opportunities and a supportive work culture. Located in the vibrant city centre of Leeds, our Night Guest Service Assistants enjoy a range of benefits including service-based annual leave, discounted hotel rates, and a unique employee recognition scheme, all while contributing to memorable guest experiences in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in Leeds
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, amenities, and services we offer. This way, when you chat with guests, you can provide them with insider tips that make their stay even better.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family. The more comfortable you are in handling various situations, the more confident you'll be when interacting with our guests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you the lowdown on what it’s really like to work with us and might even refer you for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Night Guest Service Assistant in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about creating memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application to the Night Guest Service Assistant role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to making our guests feel at home. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – first impressions matter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Company and Its Values
Before your interview, take some time to research the hotel and its values. Understanding Hilton's vision of hospitality will help you align your answers with what they’re looking for. Show that you’re not just interested in the job, but also in being part of their mission to create memorable experiences.
✨Showcase Your Customer Service Skills
As a Night Guest Service Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create that warm atmosphere they’re after.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. They might ask you how you would handle a specific guest situation. Practise common scenarios, like dealing with complaints or upselling services, so you can respond confidently and show off your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. As a brand ambassador, your appearance should reflect the high standards of the hotel. Looking polished will not only boost your confidence but also show that you take the opportunity seriously.
