At a Glance
- Tasks: Create memorable dining experiences while ensuring smooth restaurant operations.
- Company: Join Hilton, the world's leading hospitality brand in a vibrant Kensington location.
- Benefits: Enjoy competitive pay, bonuses, and a fantastic benefits package including discounts and extra leave.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Be the face of hospitality, making guests feel special every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20790 - 25410 £ per year.
Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London.
We have a fantastic opportunity for a Food & Beverage Team Member to join our team at the ‘Doubletree by Hilton in Kensington’.
This is a prestigious 4-star property located in bustling Kensington.
As a Food & Beverage Team Member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos.
You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.
By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.
- Your day-to-day
- You will welcome our guests, recommend food and drink and help keep service on track and up to standard
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Ensure all products are served according to Hilton standards;
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
- Ensure accurate billing
- Demonstrate a working knowledge of the all-day menu items and daily specials
- Ensure a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.
- What we need from you
- Complaint handling skills
- Good presentation and appearance
- Excellent verbal communication Skills
- Customer care skills
- Working in a team
- Flexible working shifts
- Willing to multi-skill and support other areas of the hotel
- Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Eyecare, Career Break, Buy Annual Leave and Wedding Leave
- Heeton is an expanding company which offers excellent career, training, and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates for the recruitment process.
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Food & Beverage Team Member in Hounslow employer: Heeton Concept Hotels
Heeton Concept Hotels in Leeds is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As part of one of the UK's fastest-growing hotel operators, you will enjoy fantastic career potential, competitive benefits such as annual bonuses and complimentary overnight stays, all while being part of a team dedicated to delivering memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heeton Concept Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heeton Concept Hotels
Don't be shy about reaching out to Heeton Concept Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Team Member in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heeton Concept Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heeton Concept Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
