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- Tasks: Lead the Front Office Team to ensure exceptional guest experiences during night hours.
- Company: Join a fast-growing hotel operator in the heart of Glasgow.
- Benefits: Enjoy exclusive rewards, flexible leave, and fantastic career growth opportunities.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Previous Night Manager experience and strong customer service skills required.
- Other info: Centrally located with easy access to transport and vibrant city life.
The predicted salary is between 24000 - 36000 £ per year.
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
- Act by policies and procedures when working with front-of-house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act by all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Assist other departments, as necessary
What we need from you:
- Be courteous and focused on providing a consistently high standard of customer service.
- The ability to multi-task in a fast-paced environment.
- Previous experience as Night Manager in a similar size property
- Ability to communicate with your team and the hotel teams.
- Must be flexible with hours
- Must speak Fluent English
Why you should apply:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
- Life Assurance, Income Protection and Employee Assistance schemes
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 6 and 12 month service
You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.
Night Manager in Glasgow employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Night Manager roles. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of hotel operations and customer service excellence. Think about how you can demonstrate your ability to handle emergencies and manage a team effectively during your chat with potential employers.
✨Tip Number 3
Showcase your flexibility and multi-tasking skills! During interviews, share specific examples of how you've successfully managed multiple responsibilities in a fast-paced environment. This will highlight your readiness for the Night Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive perks and benefits that come with being part of the Heeton family.
We think you need these skills to ace Night Manager in Glasgow
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience as a Night Manager or in a similar role. We want to see how you've handled the night-time hustle and bustle, so share specific examples that showcase your skills!
Be Personable: Remember, we’re all about providing exceptional customer service! Use your application to convey your friendly and approachable nature. A warm tone can go a long way in making a great first impression.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs, especially around managing teams and ensuring guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Heeton Concept Hotels
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Understand its services, pricing, and local attractions. This knowledge will help you demonstrate your enthusiasm and ability to provide exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be overseeing the Front Office Team. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved service standards. This will show that you're ready to take on the responsibility.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing emergencies or resolving guest complaints. Think through potential scenarios and your responses so you can showcase your problem-solving skills during the interview.
✨Demonstrate Flexibility and Multi-tasking
The role requires flexibility and the ability to juggle multiple tasks. Be ready to discuss times when you've successfully managed various responsibilities at once, especially in a fast-paced environment. This will highlight your suitability for the role.