Housekeeping Manager in Glasgow

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you will lead the housekeeping function in our hotel, and ensure that our guests experience the highest quality of rooms.

Why Work for us

• Market-appropriate salary plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more

Your day-to-day

• People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.

• Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
• Conduct regular inventory audits of supplies and operational equipment as per Finance Department requirements, maintaining accurate records of stock levels and usage.

• Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents).
• May maintain procedures for the security of lost and found items.
• Perform other duties as assigned.
• Ensure compliance with all H&S and HACCP regulations both internally and externally.
• Drive results within the department, focusing on goals set by senior management.

What we need from you

• At least 2 years experience within a Housekeeping Department at the managerial level.
• People leadership and development experience.
• Good attention to detail.
• Excellent organisational skills.
• Excellent communication skills.
• Flexibility to assist in other departments should the need arise.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.