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- Tasks: Welcome guests, recommend food and drink, and ensure smooth service.
- Company: Heeton is a fast-growing hotel operator with excellent career opportunities.
- Benefits: Enjoy employee discounts, extra leave days, and a rewards scheme.
- Other info: Centrally located in Glasgow, just minutes from key attractions.
- Why this job: Create memorable experiences while working in a vibrant team environment.
- Qualifications: Previous hospitality experience and strong communication skills preferred.
As a Food & Beverage Team member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.
Why work for us:
- Exclusive access to the employee recognition & reward scheme – Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
- Life Assurance, Income Protection and Employee Assitance Programme
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK\’s fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Your day-to-day
- You will welcome our guests, recommend food and drink and help keep service on track and up to standard
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Ensure all products are served according to IHG standards;
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
- Ensure accurate billing
- Demonstrate perfect knowledge of all menu items and daily specials
- Ensuring a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.
What we need from you
- Previous hotel/hospitality experience advantageous
- Complaint handling skills
- Good presentation and appearance
- Excellent verbal communication Skills
- Customer care skills
- Working in a team
- Flexible working shifts
- Willing to multi-skill and support other areas of the hotel
You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Food & Beverage Team Member employer: Heeton Concept Hotels
Contact Detail:
Heeton Concept Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with the menu and daily specials of the restaurant. Being able to confidently discuss dishes and make recommendations will impress your interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your complaint handling skills. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your ability to maintain guest satisfaction under pressure.
✨Tip Number 3
Showcase your teamwork abilities during the interview. Be prepared to discuss how you've collaborated with colleagues in previous roles, as this is crucial for maintaining a smooth service in a busy restaurant environment.
✨Tip Number 4
Research Heeton's ethos and values. Understanding what the company stands for will help you align your answers with their expectations and demonstrate that you're a good cultural fit for the team.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality sector. Emphasise any previous roles in food and beverage, customer service, or complaint handling to show you have the skills needed for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific experiences where you enhanced guest satisfaction or handled complaints effectively, as these are key aspects of the role.
Showcase Your Communication Skills: In your application, demonstrate your excellent verbal communication skills. You might include examples of how you've successfully interacted with guests or worked within a team to ensure smooth service.
Highlight Flexibility and Teamwork: Since the role requires flexibility and the ability to support various areas of the hotel, mention any experiences where you adapted to changing situations or collaborated with colleagues to achieve common goals.
How to prepare for a job interview at Heeton Concept Hotels
✨Know the Menu Inside Out
Familiarise yourself with the menu and daily specials before the interview. Being able to discuss specific dishes and recommend pairings shows your enthusiasm and knowledge, which is crucial for a Food & Beverage Team Member.
✨Demonstrate Customer Care Skills
Prepare examples of how you've handled customer complaints or difficult situations in the past. Highlighting your ability to maintain guest satisfaction will resonate well with the interviewers.
✨Showcase Your Team Spirit
Since teamwork is essential in hospitality, be ready to discuss your experiences working in a team. Share stories that illustrate your flexibility and willingness to support colleagues in various roles.
✨Dress to Impress
First impressions matter! Ensure you present yourself neatly and professionally, reflecting the high standards expected in the hospitality industry. This will demonstrate your understanding of personal presentation in a restaurant setting.