The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant-Nights, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the night. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our loyalty program
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Highschool education or equivalent
- Hospitality experience preferred
- Must speak fluent English.
- Other languages preferred.
- Flexibility, this is a night shift-based role
Why you should apply
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fastest growing hotel operators
- Employees staff rates across our properties
- Complimentary overnight stays in our properties
- Retention bonus on completion of 3 and 6 month service
- Service based annual leave (increase up to a maximum of 5 extra days)
Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of Liverpool city centre.Just 1,650 feet from Liverpool ONE Shopping Centre, 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Guest Service Assistant-Nights in Liverpool employer: Heeton Concept Hotel
Heeton UK is an exceptional employer that prioritises the growth and development of its team members while fostering a vibrant and inclusive work culture. Located in the heart of Liverpool, we offer competitive salaries, annual bonuses, and unique benefits such as exclusive employee rates across our properties and a commitment to diversity and inclusion. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences and building a rewarding career in one of the UK's fastest-growing hotel operators.
