At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm, welcoming attitude.
- Company: Heeton Concept Hotel – City Centre Liverpool, a vibrant and expanding hospitality brand.
- Benefits: Enjoy service-based annual leave, discounts, and numerous voluntary benefits.
- Other info: Great career growth opportunities and a fun work environment in the heart of Liverpool.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a lively city.
- Qualifications: Excellent customer service skills; hospitality experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.
You’ll also create a warm atmosphere that makes our guests feel at home in any location.
- Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our Le Club loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transaction
- Start every stay right by swiftly checking guests in and out – take IDs, and hand out room keys.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Help with washing up and other kitchen duties when needed
- recommend food and drink and help keep service on-track and up to standard.
- Serve food and drink
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
- What we need from you
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English
- Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Life Assurance, Income Protection and Employee Assistance Programme
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Retention bonus on completion of 3 and 6-month service
- Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of
Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process
Guest Service Assistant in Liverpool employer: Heeton Concept Hotel
Heeton UK is an exceptional employer that prioritises the growth and development of its team members while fostering a vibrant and inclusive work culture. Located in the heart of Liverpool, we offer competitive salaries, annual bonuses, and unique benefits such as exclusive employee rates across our properties and a commitment to diversity and inclusion. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences and building a rewarding career in one of the UK's fastest-growing hotel operators.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heeton Concept Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heeton Concept Hotel
Don't be shy about reaching out to Heeton Concept Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heeton Concept Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heeton Concept Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
