Service Advisor

Job Title: Service Advisor Salary: From £28,000+ per year (depending on experience). Benefits: * Bonus Structure: Earn up to an additional £600 per month based on performance. * Work-Life Balance * Perks: Company pension, employee discounts, annual bonus * Career Growth: Full training provided and opportunities for development. * Flexibility: Full-time or part-time roles available. Job Description Heels & Brogues Recruitment are delighted to be working with a well-known client to support their growing team of Service Advisors based in Maidstone. As a Service Advisor, you will be a key point of contact for customers, managing bookings for vehicle services and repairs in a busy commercial centre. You’ll ensure a seamless customer experience, providing expert advice and maintaining strong customer relationships. Key Responsibilities: * As a Service Advisor, you’ll be responsible for booking vehicle services and repairs using the management system. * Handle incoming calls, assist with customer inquiries, and resolve concerns, offering excellent service as a Service Advisor. * Maintain accurate customer records, updating the system and recommending additional services when appropriate. * Deliver exceptional customer service, always upholding the professionalism expected of a Service Advisor. * Ensure excellent phone etiquette and communication skills, ensuring customer satisfaction at every stage of the service process. Requirements * Strong communication skills and confidence in dealing with customer bookings as a Service Advisor. * Enthusiasm, self-motivation, and a proactive approach to service. * Team player with a passion for customer retention and delivering results as a Service Advisor. * IT literate with attention to detail (full training provided). * Previous experience in the motor trade or as a Service Advisor (preferred). This is an exciting opportunity for a Service Advisor who is passionate about delivering excellent customer service and looking to grow in a rewarding role. Apply today and take the next step in your career