Service Delivery Manager in Alnwick

Service Delivery Manager

Combined Heat and Power (CPU) Units/ HVAC and Ground Source Heat Pumps

£42,000 – £50,000 per annum depending on experience

Monday – Friday

Newcastle, Northumberland, Alnwick, Seahouses, Amble

A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth, they are looking for a proactive and organized Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on

Benefits

• Permanent Role
• Very well-established business

• Pension contribution (upon completion of probationary period)
• Training and career progression

The Role of Service Delivery Manager

• Field Engineer Support – Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
• Maintenance Coordination – Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
• Breakdown Management – Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
• Parts Procurement – Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
• Client Liaison – Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
• Project Support – Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.
• Operational Efficiency – Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.

The Right Service Delivery Manager

• Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.
• Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.
• Experience in sourcing and procurement of technical parts and equipment.
• Excellent communication and client relationship management skills.
• Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.
• Knowledge of technical equipment servicing, ideally including low-carbon energy systems, CHP, ground source heat pumps, and air source heat pumps, is highly desirable.
• Proficiency in ERP or maintenance management systems is a plus.

Interested? To apply for the Service Delivery Manager Position, here are your two options:

• \’This is the job for me! When can I start?\’ – Call now and let\’s talk through your experience. Call me on 0300 124 6185 between 8am – 5pm or drop me an email on and I will get back to you ASAP.
• \’I think I\’m right for this position, but I\’m not sure I have enough to be get an interview\’ – Click \’apply now\’ so I can read your CV and let you know