Hedyn in South Wales is seeking a Customer Experience Complaint Lead to own and develop the complaints service within the Homes & Communities team.
You will oversee the Complaints Resolution Specialist, drive timely, high-quality resolutions and use customer insights to inform service improvements. This is a full-time, on-site role reporting to the Customer Experience & Engagement Manager.
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Senior Customer Experience & Complaints Lead employer: Hedyn
Hedyn is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including an enhanced pension scheme and generous annual leave. With a flexible work culture that promotes SMART working, team collaboration, and continuous improvement, you will have the opportunity to make a meaningful impact on the community while advancing your career in a supportive environment.
