At a Glance
- Tasks: Manage sheltered housing schemes, support residents, and promote community involvement.
- Company: Join Hedyn, a people-focused organisation dedicated to creating thriving communities.
- Benefits: Enjoy 25 days annual leave, enhanced pension, and flexible working options.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in housing management and a passion for community support.
The predicted salary is between 36000 - 60000 £ per year.
Join Hedyn as a Scheme Manager and play a vital role in delivering high-quality, resident-focused services within our sheltered housing schemes. In this rewarding, people-centred position, you'll provide responsive housing management, support residents to sustain their homes, and help create safe, welcoming and thriving communities.
You’ll work closely with colleagues, partners, and residents to ensure our schemes run smoothly - managing tenancies, maintaining safety and compliance, addressing wellbeing needs, and promoting positive community involvement.
- Provide high quality housing management services, responsible for letting sheltered housing properties including advertising vacancies, shortlisting applicants, carrying out home visits to prospective residents, offering properties and signing up new residents.
- Manage empty homes at sheltered housing schemes, including end of occupation contract arrangements, and liaising with Hedyn's Property & Place team regarding inspections and works being undertaken.
- Liaise with colleagues, including the Income & Inclusion Team regarding rent account queries from residents.
- Monitor and address issues relating to the general conduct of contract holders, referring cases to, and working closely with the anti-social behaviour team where cases require legal action or additional support is needed.
- Update property and contract holder records on Hedyn's housing management IT system to ensure accurate and up-to-date information is recorded.
- Ensure the health and safety of residents and visitors to sheltered housing by completing and maintaining contract holder records and testing emergency systems as required by Hedyn's policies and procedures.
- Supervise the security and safety of sheltered housing buildings and on-site services.
- Regularly inspect communal areas, facilities and equipment and report any repairs or replacements required.
- Check the identity of contractors and maintain a record of work completed at the scheme and report any issues to Hedyn's Property & Place team.
- Positively promote a good community spirit and resident participation by promoting the use of communal facilities and enabling residents to organise events and working in partnership with Hedyn's Communities & Regeneration Team and relevant external organisations to arrange events that could include the wider community.
- Provide cover for Scheme Managers at other Hedyn sheltered housing schemes as required by the Specialist Housing Lead.
- Have regular contact with residents (as agreed with each resident) regarding welfare, housing and occupation contract issues.
- Act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
- Attend training identified as essential to the Scheme Manager role.
- Act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
- Commit to the organisation's pledge on Equity, Diversity, and Inclusion.
- Lead or participate in assigned projects, establishing and maintaining professional boundaries.
Your Hedyn, our comprehensive benefits package includes:
- Enhanced Pension Scheme: An attractive pension scheme with generous employer contributions.
- Enhanced Annual Leave: Start on 25 days annual leave (+ Bank Holidays), increasing to 30 days following 3 years' service.
- Agile Working Policy (dependent on role): Many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
- Professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
Scheme Manager FTC in Newport employer: Hedyn
Hedyn is an exceptional employer that prioritises the well-being and development of its employees while fostering a supportive and inclusive work culture. As a Scheme Manager, you will benefit from a comprehensive package that includes an enhanced pension scheme, generous annual leave, and numerous professional development opportunities, all within a vibrant community-focused environment. Join us in making a meaningful impact on residents' lives while enjoying a flexible work-life balance and the chance to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager FTC in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hedyn. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hedyn's values and recent projects. Show us how your experience aligns with our mission to create thriving communities.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on answering questions about managing tenancies and supporting residents – we want to see your people skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Hedyn.
We think you need these skills to ace Scheme Manager FTC in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Scheme Manager role. We want to see how you can contribute to our resident-focused services!
Showcase Your People Skills:Since this role is all about building relationships, don’t forget to share examples of how you've successfully worked with residents or teams in the past. We love a good story about community spirit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with Hedyn!
How to prepare for a job interview at Hedyn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the key tasks like managing tenancies and promoting community involvement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this position is all about providing resident-focused services, be prepared to share examples of how you've successfully worked with people in the past. Highlight your experience in supporting residents and creating a welcoming environment, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of specific instances where you've dealt with issues like anti-social behaviour or safeguarding concerns, and explain how you approached them effectively.
✨Demonstrate Your Commitment to Diversity and Inclusion
Hedyn values equity, diversity, and inclusion, so be ready to discuss how you can contribute to these principles in your role. Share any relevant experiences or initiatives you've been part of that promote a positive community spirit and inclusivity among residents.
