At a Glance
- Tasks: Manage properties, support residents, and ensure compliance with legal standards.
- Company: Join Hedyn, a forward-thinking company focused on community and resident satisfaction.
- Benefits: Enjoy 25 days annual leave, enhanced pension, and flexible working options.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in residents' lives while developing your career in property management.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a proactive and customer-focused Leasehold and Property Manager to join our Operations team at Hedyn. In this role, you'll deliver a high-quality service to residents across our leasehold, shared ownership, freehold, and market-rent homes - supporting them from the moment they move in, right through to selling or moving on. You'll manage a varied portfolio, acting as a visible presence in our neighbourhoods, resolving issues, advising on lease and contract matters, and ensuring our homes and services always meet legal and regulatory standards. This is a great opportunity for someone with strong property management experience, excellent communication skills, and a passion for delivering responsive, resident-centred services. You'll work independently, build strong relationships with internal teams and external partners, and play a key role in maintaining safe, well-managed communities across Hedyn.
Full UK driving licence with access to a vehicle is required for this role.
Specifically, in the role you will:
- Provide leasehold, contract and housing management functions to a caseload of Hedyn's home ownership and private/submarket rent residents ensuring services are compliant with legislation, best practice and align with Hedyn's values.
- Oversee the end of contract and re-lettings process for private market/sub-market rent homes ensuring outgoing and incoming residents have a great experience, legal documents are accurate, and processes are compliant with legislation.
- Be a visible presence in the neighbourhood, carrying out visits and inspections, acting as a dedicated point-of-contact for residents within your responsible area, promoting a 'right first time' approach and ensuring consistency of service across different communication channels and touch points.
- Provide specialist leasehold management functions and give advice to owners along with the wider business including on matters such as negotiating lease extensions, providing accurate resale management packs, overseeing right to manage claims, agreeing and arranging variations to legal documents and handling general lease queries.
- Respond proactively to complaints and expressions of dissatisfaction and keep the complainant informed of progress.
- Manage a portfolio of rented garages and leased/licenced land plots ensuring contracts are adhered to, voids are turned around quickly and any licence breaches are actioned including taking legal action where necessary to gain possession.
- Engage with garage and land plot licence holders/leaseholders to recover debt, taking appropriate legal action if repayment plans fail.
- Take appropriate and timely action to resolve breaches of leases, licences or occupation contracts, instigating legal action where necessary including representing Hedyn in Court/Tribunal and maximising opportunities to negotiate positive outcomes prior to hearings.
- Work collaboratively with internal colleagues particularly on mixed tenure blocks/estates to ensure issues are resolved, building safety is maintained and landlord responsibilities are delivered.
- Build relationships with external agencies and stakeholders such as the Police, local Councillors and Council teams to resolve issues with individual residents, blocks or estates.
- Work closely with colleagues in the Growth directorate where new developments will have homes that will be managed within the Home Ownership and Market Rent Team to ensure that all matters affecting ongoing management of the properties are planned for and potential issues mitigated.
- Act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
- Be responsible for ensuring that all legislative, statutory, and regulatory requirements are met.
Your Hedyn, our comprehensive benefits package includes:
- Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions.
- Enhanced Annual Leave: You'll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years' service.
- Agile Working Policy (dependent on role).
- Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
- Development: We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
Property Manager - Needed ASAP in Newport employer: Hedyn
Hedyn is an exceptional employer that prioritises a proactive and customer-focused work culture, making it an ideal place for a Leasehold and Property Manager. With a comprehensive benefits package including enhanced annual leave, a generous pension scheme, and numerous professional development opportunities, employees are supported in achieving a healthy work-life balance while growing their careers. The company's commitment to maintaining safe, well-managed communities ensures that you will play a vital role in making a positive impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Needed ASAP in Newport
✨Tip Number 1
Get to know the company inside out! Research Hedyn's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Property Manager role. Plus, it could give you an edge in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management. Think about scenarios where you've resolved issues or improved services. We want you to shine and show how you can deliver that resident-centred service they’re after!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Hedyn team. Let’s get you that job!
We think you need these skills to ace Property Manager - Needed ASAP in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Manager role. Highlight your relevant experience in property management and how it aligns with our values at Hedyn. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role is all about building relationships, don’t forget to showcase your excellent communication skills. Use clear and concise language in your application, and maybe even share a quick example of how you've successfully resolved a resident's issue in the past.
Be Proactive:We love a proactive approach! In your application, mention any instances where you took the initiative to improve services or processes in your previous roles. This will show us that you’re ready to hit the ground running and make a positive impact at Hedyn.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Hedyn!
How to prepare for a job interview at Hedyn
✨Know Your Stuff
Make sure you understand the ins and outs of property management, especially leasehold and contract matters. Brush up on relevant legislation and best practices so you can confidently discuss how you would ensure compliance and deliver high-quality service to residents.
✨Show Your People Skills
As a Property Manager, you'll be dealing with residents and various stakeholders regularly. Prepare examples of how you've built strong relationships in previous roles and how you've handled complaints or difficult situations. This will demonstrate your proactive and customer-focused approach.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like resolving a complaint or managing a lease query. Think through potential scenarios beforehand and outline your thought process on how you'd tackle these challenges while keeping residents' needs at the forefront.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Hedyn's operations or their approach to community engagement. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
