Empty Homes Quality Surveyor in Newport

Vacancy: Empty Homes Quality Surveyor (FTC) Contract Length: 12-months Closing date: Wednesday 25 November Shortlisting: Friday 27 November Proposed Interview date: Thursday 3 December Salary: £42,161 About the vacancy: Are you passionate about delivering high-quality homes and making a real difference for customers? As an

Empty Homes Quality Surveyor , you'll play a vital role in ensuring our vacant properties are safe, compliant and ready for new residents. In this role you'll carry out property inspections, develop repair specifications, oversee quality standards and work closely with colleagues and contractors to ensure homes are completed right first time. This is an excellent opportunity for a customer-focused property professional to help improve homes, reduce re-let times and support the delivery of outstanding housing services across Hedyn * Full UK driving licence with access to a vehicle for business use is essential Specifically, in the role you will: Technical Inspections & Scoping Carry out detailed property inspections at pre-termination, initial void stage and during works where required. Produce accurate schedules of work, specifications and costed scopes aligned to Hedyn's lettable standard and WHQS. Identify building defects, safety issues, compliance requirements and opportunities to improve asset condition. Ensure scoping is consistent, cost-effective and appropriate to the condition and lifecycle of the property. Provide technical guidance to Operatives and Supervisors on repairs, building pathology and appropriate solutions. Quality Assurance & Post Inspection Conduct post works quality checks to ensure all works have been completed to the required standard. Verify compliance with specifications, building regulations, WHQS and organisational policies. Identify defects, incomplete works or poor workmanship and ensure corrective actions are completed promptly. Issue 'customer-ready' sign-off only when all standards are achieved. Escalate persistent quality issues, patterns or training needs to the Team Leader. Health, Safety & Compliance Ensure all inspections and scoped works comply with health and safety legislation, CDM and safe working practices. Highlight safety concerns immediately and ensure corrective action is implemented. Include compliance requirements (e.g. asbestos, electrical safety, gas safety) in all scoping and inspection activity. Support audits, property compliance checks and organisational readiness for regulatory scrutiny. Performance, Data & Reporting Provide accurate data on void property condition, costs, quality trends and required works. Support analysis of cost per void, root causes of defects and operative/contractor performance. Maintain accurate records, photographs and survey notes within digital systems. Support continuous improvement based on performance insights and customer feedback. Collaboration & Service Improvement Work closely with Empty Homes Supervisors to align scopes with resource capability and delivery expectations. Support Housing Management and Allocations teams with clear technical information to aid timely lettings. Contribute to the development of standard specifications, scoping templates and quality benchmarks. Customer Focus Ensure void properties are presented to a high standard that enhances customer experience. Support customer facing colleagues by resolving technical queries and ensuring homes are safe, clean and ready to let. Address customer-facing quality issues raised through feedback or inspections. (Please refer to the attached recruitment pack for more information.) For further information about the role, please contact Application Process: We require an application form to be completed for every role. - We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application. - Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential. We are still at the beginning of our journey. Join us to help shape it. Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you. Enhanced Annual Leave: You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service. SMART Working (dependent on role): You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.' Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption. Flexible Benefits We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles. Development: We offer many professional and personal development options such as sponsored study opportunities and career progression and development. We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.

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