Leasehold & Property Manager in Newport, Wales

We're looking for a proactive and customer-focused Leasehold and Property Manager to join our Operations team at Hedyn. In this role, you'll deliver a high-quality service to residents across our leasehold, shared ownership, freehold, and market-rent homes - supporting them from the moment they move in, right through to selling or moving on. You'll manage a varied portfolio, acting as a visible presence in our neighbourhoods, resolving issues, advising on lease and contract matters, and ensuring our homes and services always meet legal and regulatory standards. The role also covers non-residential responsibilities including wayleave agreements, garage rentals, land licences and managing compliance, contracts, and turnaround times.

This is a great opportunity for someone with strong property management experience, excellent communication skills, and a passion for delivering responsive, resident-centred services. You'll work independently, build strong relationships with internal teams and external partners, and play a key role in maintaining safe, well-managed communities across Hedyn.

Full UK driving licence with access to a vehicle is required for this role.

Specifically, in the role you will:

• Provide leasehold, contract and housing management functions to a caseload of Hedyn's home ownership and private/submarket rent residents ensuring services are compliant with legislation, best practice and align with Hedyn's values.
• Oversee the end of contract and re-lettings process for private market/sub-market rent homes ensuring outgoing and incoming residents have a great experience, legal documents are accurate, and processes are compliant with legislation; focusing on minimising empty home turnaround time and safety and ensuring accurate market rent is achieved to maximise rental income.
• Be a visible presence in the neighbourhood, carrying out visits and inspections, acting as a dedicated point-of-contact for residents within your responsible area, promoting a 'right first time' approach and ensuring consistency of service across different communication channels and touch points.
• Provide specialist leasehold management functions and give advice to owners along with the wider business including on matters such as negotiating lease extensions, providing accurate resale management packs, overseeing right to manage claims, agreeing and arranging variations to legal documents and handling general lease queries.
• Respond proactively to complaints and expressions of dissatisfaction and keep the complainant informed of progress.
• Manage requests from 3rd parties relating to wayleaves across Hedyn land or within Hedyn buildings engaging with the wider business to ensure appropriate checks carried out and Governance rules followed to protect Hedyn's interests.
• Manage a portfolio of rented garages and leased/licenced land plots ensuring contracts are adhered to, voids are turned around quickly and any licence breaches are actioned including taking legal action where necessary to gain possession.
• Engage with garage and land plot licence holders/leaseholders to recover debt, taking appropriate legal action if repayment plans fail.
• Take appropriate and timely action to resolve breaches of leases, licences or occupation contracts, instigating legal action where necessary including representing Hedyn in Court/Tribunal and maximising opportunities to negotiate positive outcomes prior to hearings.
• Work collaboratively with internal colleagues particularly on mixed tenure blocks/estates to ensure issues are resolved, building safety is maintained and landlord responsibilities are delivered.
• Work collaboratively and build relationships with external agencies and stakeholders such as the Police, local Councillors and Council teams to resolve issues with individual residents, blocks or estates.
• Work closely with colleagues in the Growth directorate where new developments will have homes that will be managed within the Home Ownership and Market Rent Team to ensure that all matters affecting ongoing management of the properties are planned for and potential issues mitigated.
• Act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
• Ensure all activities and documents are accurately and properly recorded and records maintained.
• Be responsible for ensuring that all legislative, statutory, and regulatory requirements are met.
• Undertake any other duties as deemed reasonable/commensurate with the role.

For further information about the role, please contact us.

Application Process: We require an application form to be completed for every role. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

• Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions.
• Enhanced Annual Leave: You'll start on 25 days annual leave (Bank Holidays) which would increase to 30 days following 3 years' service.
• Agile Working Policy: Hedyn work with the philosophy that 'work is something you do rather than somewhere you go.'
• Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
• Development: We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development. We want you to be at your very best.

Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.