Development Delivery Coordinator in Newport, Wales

We're looking for a highly organised Development Delivery Coordinator to support the smooth delivery, handover and defects management of our development schemes. You'll play a key coordination and administrative role from start on site through to the end of the defects period, ensuring all documentation, records and customer-facing information are accurate, compliant and well managed.

In this role you will act as a central point of contact for handovers and defects, you'll work closely with project teams, contractors and colleagues across the organisation to support high-quality delivery and excellent customer outcomes. This is an ideal role for someone with strong attention to detail, excellent communication skills and experience working in a fast-paced, regulated environment.

Specifically, in the role you will:

• Ownership and maintenance of consistent file structures and ensure all construction-stage documents are saved accurately and promptly, with dissemination to Project Lead and SLT.
• Ensure all required documentation passes through the authorisation and governance sign-off process.
• Ownership and maintenance of registers for contracts, sectional agreements, warranties, bonds, guarantees, indemnities, insurance records and associated legal documents.
• Work in conjunction with the Development Administrator to keep PI insurance renewals, contractor/sub-contractor insurance schedules, sureties and bond registers up to date.
• Manage email archiving, subscription renewals, GDPR forms for supply chain partners, and other administrative processes.
• Ensure all Golden Thread information is collected, named and stored correctly (collation role only).
• Co-ordinate the preparation of Home User Guides (HUGs) and Handover Packs, ensuring accuracy and completeness.
• Review Home User Guides received from contractors and liaise with development lead on any missing or incorrect content.
• Prepare meter & key sheets (MPAN/MPRN, full addressing) and oversee utilities registrations and diversions tracking.
• Issue all required resident-facing documents at handover, including Landlord Certificates, Electrical Certificates, EPCs and key component manuals.
• Attend pre-handover and handover meetings to support inspection processes and ensure handover documentation is complete.
• Act as first point of contact for DLP (Defects Liability Period) queries and routine enquiries.
• Assess reported defects for validity, liaising with contractors and customers where disputes arise.
• Ownership and maintenance of the defects register, ensuring all defects are logged, issued to contractors and tracked to completion.
• Ensure the out-of-hours provider has accurate DLP/emergency contact information.
• Send electrical and gas certificates to Compliance pre-handover and ensure they are stored appropriately.
• Ownership and maintenance of construction programme trackers (inputting updates provided by PM/Programme Manager).
• Maintain risk & issues logs, variation logs, Early Warning/Compensation Event summaries and valuation trackers (updating only).
• Coordinate construction progress meetings, issue meeting packs, schedule attendance and minute meetings where required.
• Track receipt of Assure, CDM, H&S and Principal Designer documentation (chasing, filing and version control only).
• Maintain an empty site inspection log (void land monitoring) and escalate issues appropriately.
• Update Property Data Record information to enable customer tenancy creation and correct rent setting.
• Ensure service-charge inputs and site services proformas are completed and filed.
• Maintain the Welsh Government grant tracker, collating evidence as provided by PM/QS teams.
• Raise purchase orders and support invoice processing through eBIS.
• Provide administrative support to the Growth Directorate, including meeting support, minute-taking, booking arrangements and training coordination.
• Prepare property review questionnaires, collate responses and feed learning into future schemes.
• Coordinate site signage arrangements with Comms and organise Completed Site Review meetings.

To undertake any other duties as deemed reasonable/commensurate to the role.

For further information about the role, please contact us.

Application Process: We require an application form to be completed for every role. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave: You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service.

SMART Working (dependent on role): You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.'

Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits: We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development: We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.