Customer & Quality Assistant in Newport, Wales

Vacancy: Customer & Quality Assistant Closing date: Sunday 18 October Shortlisting: Monday 19 October Interview date: Monday 26 October Salary: £27,455.95 About the vacancy: We're looking for a highly organised and customer-focused
Customer & Quality Assistant
to join the Property Compliance Team. This role is key to ensuring our compliance activities run smoothly by providing administrative support, maintaining accurate records, coordinating resident appointments, handling enquiries, and supporting the delivery of high-quality services to our residents. The ideal candidate will have excellent communication and organisational skills, strong attention to detail, and a commitment to outstanding customer service. Experience working with customers, managing data, and using Microsoft Office applications is essential. This is a great opportunity for someone who enjoys working collaboratively, thrives in a busy environment, and wants to contribute to keeping our homes safe, compliant, and our customers well supported. Specifically, in the role you will: To ensure that all electronic and paper records of all works undertaken by the association are up to date and confidentially maintained. To enter data into the corporate database and produce reports from the database and other IT packages as required. To accurately collate, record, reconcile and store all documentation received by and generated by the association relating to asset management operations. To take telephone and e-mail enquiries, service requests and complaints from residents and others and action them in accordance with association policy. To book servicing, inspection, and other visits with residents and to record such appointments within corporate systems and diaries. Raise jobs and deal with queries when required, monitoring ongoing actions taken. To liaise with staff at all levels across the association to ensure that maintenance services are provided in a timely and professional manner for our residents. Escalating within the compliance team and other internal departments when properties become non-compliant. To liaise with the Customer Contact Team in the booking of visits to residents' homes to undertake maintenance services. To arrange meetings, take notes and reproduce in the required format for distribution to others, including internal departments and external contractors. To provide general administration support to the Asset Management Business Unit, including sending letters and compliance certification to residents. Demonstrate a commitment to customer care, safety, privacy, and equality by complying with all relevant policy and procedures, in particular those relating to: Health & Safety Legislation - to ensure that safe working practices and procedures are adopted at all times. GDPR legislation - to act in compliance with GDPR and data protection laws, ensuring adherence to GDPR standards. respecting confidentiality and privacy, and protecting data subjects' rights. Equality & Diversity - supporting the principles and practice of equality of opportunity as set out in the Association's Equality & Diversity Policy. To undertake any other relevant duties as determined by the Line Manager, Association or Chief Executive (Please refer to the attached recruitment pack for more information.) For further information about the role, please contact Application Process: We require an application form to be completed for every role. - We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application. - Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential. We are still at the beginning of our journey. Join us to help shape it. Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you. Enhanced Annual Leave: You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service. SMART Working (dependent on role): You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.' Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption. Flexible Benefits We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles. Development: We offer many professional and personal development options such as sponsored study opportunities and career progression and development. We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
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