Neighbourhood Advisor

We are looking for a Neighbourhood Advisor to support the delivery of high-quality, resident-focused housing and neighbourhood management services. Working as part of a busy Housing Management team, you will provide vital administrative and frontline support, helping to manage customer enquiries, housing processes and day-to-day neighbourhood activity.

While the role will flex across Housing Management teams in response to service demand, you will predominantly support a team working with leaseholders, shared owners and market rent residents, providing focused and consistent support to these customer groups.

In this role, you will act as a key point of contact for residents, supporting lettings and contract processes, responding to enquiries, managing data and systems, and working closely with colleagues and partners to resolve issues efficiently and effectively. This is a varied and fast-paced role that requires strong organisational skills, clear communication and a consistently customer-centred approach.

This opportunity is well suited to someone with experience in customer service, administrative support or community-based work, including those looking to build or develop a career in housing, who is motivated by making a positive difference to residents and neighbourhoods.

Specifically, in the role you will:

• Undertake a range of housing management duties and business support required to ensure the effective operation of the Housing Management Teams.
• Develop a network of collaborative, productive and effective working relationships across the Homes & Communities department and with colleagues across the association, to ensure a 'one team' approach is taken to service delivery.
• Support the housing management teams with effectively managing team incoming demand, completing resident call-backs, managing noise app submissions and resolving queries at first point of contact by giving appropriate help and advice.
• Support the housing management teams with a range of occupation contract and property related matters, including, but not limited to; property advertisement, lettings, viewings, start and end of contract processes and visits, shortlisting and pre-allocation work.
• Support the effective processing of key housing management contract changes, including but not limited to; survivorship, right to transfer, and notice of death.
• Resolve day-to-day challenges that may arise, negotiating with relevant internal and external stakeholders, residents and colleagues.
• Organise and participate in meetings as required; including producing and circulating agendas, reports and papers, and taking notes of meetings.
• Assist with the completion of documentation and reports for any legal proceedings as required.
• Support the production and delivery of 'What matters' plans within neighbourhoods in line with resident feedback and our Customer Promise.
• Assist with the organisation and attend housing management led community-based events and initiatives, to enhance service provision.
• Process data and information to ensure that systems are accurate and are kept up to date at all times.
• Act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
• Demonstrate a commitment to the organisation's pledge on Equity, Diversity, and Inclusion.
• Act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
• Identify key risks relating to the role in a proactive manner to ensure negative impacts on the Homes & Communities services are minimised.
• Undertake any other duties as deemed reasonable/commensurate to the role.

For further information about the role, please contact us.

Application Process: We require an application form to be completed for every role. We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.

Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it’s important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave: You will start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role): You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.'

Health and Wellbeing: We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits: We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development: We offer many professional and personal development options such as sponsored study opportunities and career progression and development. We want you to be at your very best.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we would love to hear from you.