At a Glance
- Tasks: Coordinate repair and maintenance work, ensuring efficient service delivery to residents.
- Company: Join a dynamic Property Services team focused on customer satisfaction.
- Benefits: Competitive salary, enhanced pension scheme, and generous annual leave.
- Other info: Opportunity for career growth and mentoring apprentices in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in scheduling or repairs administration with strong communication skills.
The predicted salary is between 29628 - 29628 £ per year.
Contract: 6-month FTC (Maternity Cover)
Closing date: Sunday 19 July
Shortlisting: Monday 20 July
Proposed Interview date: Tuesday 28 July
Salary: £29,628.59
About the vacancy: We're looking for an organised and customer-focused Scheduler to join our Property Services team. You'll play a key role in planning and coordinating repair and maintenance work, ensuring our trades teams have the right jobs, information and resources to deliver an efficient, right-first-time service to residents. Working in a fast-paced environment, you'll manage workloads, schedule appointments, support repair enquiries, and work closely with colleagues, residents and contractors to ensure repairs are completed within agreed timescales. Strong communication, attention to detail and the ability to prioritise competing demands are essential. This is a great opportunity for someone with scheduling, planning or repairs administration experience who enjoys problem-solving and delivering excellent customer service.
Specifically, in the role you will:
- Effectively gather technical information, assess, and determine priorities, plan, and schedule work to deliver a customer focused housing repairs service, demanding excellent attention to detail.
- Responsible for daily support to the internal trades, ensuring demand and appointments are met, planning follow on appointments, resolving maintenance issues and working in collaboration to ensure business objectives are delivered.
- Support the delivery of a pro-active maintenance team, by undertaking various administrative duties.
- Adhere to good practices around Health and Safety, Asbestos and Material planning.
- Provide strong administrative support throughout the Work Delivery division.
- Operate an effective work control and scheduling system, ensuring that appropriate information is communicated and suitable access to properties is organised in advance with residents.
- Use the Hedyn maintenance and Dynamic scheduling system, to ensure that works orders are processed from inception to completion in the most efficient manner, using initiative and trade knowledge to maximise trade productivity and availability.
- Work closely with the external supplier/ IT department to develop planning changes and ensure effective electronic planning of the works team.
- Liaise directly with systems support team, to achieve resolutions into system errors.
- Effectively support the resident services assistants and officers by providing technical maintenance advice, support and guidance whilst managing customer expectation.
- Determine the correct maintenance priority, to achieve both right first time and value for money service.
- Resolve escalations from the resident services assistants and officers, making difficult but fair decisions whilst engaging with our residents to ensure they are kept informed of the status of all repairs and progress updates.
- Maintain clear and accurate maintenance related information, using Hedyn maintenance and dynamic scheduling system.
- Raise work orders using the appropriate maintenance budgets within delegated authority and achieving the desired timescales.
- Investigate utility charges by utility companies, to ensure that accurate charges apply and disputing and reclaiming any inaccurate charges, to assist the Hedyn financial spend.
- Occasional site visits required, either to obtain meter readings or attend due to caution requirements.
- Responsible for the control of empty property Keys and lettings handovers, completing all pay point transactions, utilising the KMS fob system to produce and give access to designated blocks.
- To mentor, coach and develop apprentices and other members of staff.
- Work collaboratively with colleagues and stakeholders across the business internally and externally.
- To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association.
- Additional, reasonable duties as required.
For further information about the role, please contact us.
Application Process: We require an application form to be completed for every role. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
Your Hedyn, our comprehensive benefits package: We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential. We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme: We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave: You'll start on 25 days annual leave.
Schedular in London employer: Hedyn
Hedyn is an exceptional employer that prioritises the growth and development of its employees, offering a flexible working environment in the vibrant city of Newport, Wales. With a strong commitment to continuous learning, Hedyn fosters a supportive culture where innovative training initiatives are designed to enhance colleague experiences and drive organisational success. Employees benefit from tailored development opportunities, ensuring they thrive both personally and professionally within a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Schedular in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hedyn.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hedyn. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Schedular in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hedyn.
How to prepare for a job interview at Hedyn
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hedyn's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hedyn offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
