Vacancy: Customer Experience Hub Advisor Closing date: Wednesday 14 October Shortlisting: Thursday 15 October Interview date: Tuesday 20 October (if unavailable on this date, please let us know) Salary: £26,839.07 About the vacancy: We're looking for a
Customer Experience Hub Advisor
to deliver a high-quality, customer-focused service to Hedyn residents. As the first point of contact, you'll handle enquiries across multiple channels, resolve issues efficiently, and ensure every interaction reflects our commitment to excellent service. You'll play a key role in supporting residents, maintaining accurate records, and working collaboratively with colleagues to improve customer outcomes and experiences *This is an office based role however will offer some hybrid working pending a successful probation period* Specifically, in the role you will: Supporting the delivery of all first-point-of-contact services to residents and customers across all touch points, using what customers tell us to shape services, homes and communities. Responsible for resolving enquiries and collating customer insight information at first point of contact. Engaging with local networks and partners to provide and deliver effective services or signpost where appropriate. Delivering customer service and relevant administrative functions to achieve resolution at first-point-of-contact, tailored to customer requirements. Using multiple digital channels, promoting channel shift at every opportunity and providing services within defined standards. Ensuring customer profiling and customer feedback is collected at source for service improvement purposes. Providing residents with details of rent balances,
Customer Experience Hub Advisor in London employer: Hedyn
Hedyn is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including an enhanced pension scheme and generous annual leave. With a flexible work culture that promotes SMART working, team collaboration, and continuous improvement, you will have the opportunity to make a meaningful impact on the community while advancing your career in a supportive environment.
