Independent Living Coordinator (Permanent, Part Time) in Glasgow, North East

We're looking for a compassionate and proactive Independent Living Co-ordinator to deliver high-quality housing management and support services within our Extra Care scheme.

In this role you'll work closely with residents, colleagues and external partners to help individuals maintain their independence, sustain their tenancies, and feel part of a vibrant community. The role involves managing lettings, supporting residents' wellbeing, responding to day-to-day issues, and ensuring a safe, inclusive and well-run living environment.

• A full UK Driving licence and access to a vehicle is essential for this role.
• Responsible for letting empty homes at the scheme by participating in meetings of the multi-agency Extra Care Allocations Panel to consider and prioritise referrals, maintain a waiting list and allocate homes.
• Showing prospective residents around the scheme and completing pre-Occupation Contract procedures.
• Managing empty homes at the scheme including end of Occupation Contract arrangements and liaising with Hedyn's Property & Place team regarding inspections and works being undertaken.
• Provide high quality housing management services by being aware of and implementing Hedyn's policies and procedures in relation to housing management and safeguarding, making referrals and attending meetings as appropriate.
• To liaise with residents and the Community Safety Team to address neighbour disputes and/or anti-social behaviour.
• Monitoring and addressing issues relating to the general conduct of residents and their visitors including property condition.
• Keeping property and residents' details updated on Hedyn's housing management system.
• Making residents aware of the end of Occupation Contract procedures.
• To provide unobtrusive support and assistance to residents that fosters a sense of independence by making contact to an agreed level with each individual resident.
• To ensure residents fully understand their rights and responsibilities as Hedyn residents and consumers of care and support services.
• To work in close partnership on a daily basis with the on-site care provider and Social Care to ensure that residents' needs are met and that joint, effective working practices are established and maintained.
• Monitoring/visiting as appropriate and reviewing the needs of individual residents in collaboration with other services including the on-site care provider.
• Ensuring residents are aware of the relevant complaints and reporting procedures.
• Liaising with the Income & Inclusion Team regarding rent account queries from residents.
• The collection, reconciliation and banking of guest room receipts and other resident payments.
• Supervising all contractors while they are on-site who provide communal services such as window cleaners, grounds maintenance and cleaners.
• Reporting repairs and monitoring the performance of contractors when requested to do so by individual residents.
• Positively promote the health and safety of residents and visitors to the scheme by completing and maintaining records for residents with details of doctors, care provision, Telecare requirements, next of kin, key holders, medication and support workers.
• Supervising the security and safety of the building and on-site services.
• Testing emergency systems as required by Hedyn's policies and procedures.
• To provide help in emergencies by responding to emergency calls and contacting the emergency services, care providers, doctors and next of kin as appropriate.
• Promoting the use of communal facilities at the scheme by working in partnership with Hedyn's Communities and Regeneration Team and the on-site care provider and encouraging social activities on and off site.
• Encouraging and supporting productive links with the local community.
• Liaising with partners and stakeholders to develop meaningful and sustainable community engagement.
• To provide cover for other Independent Living Co-ordinators and/or Scheme Managers at other Hedyn Extra Care and/or sheltered housing schemes as required by the Specialist Housing Lead or Manager.
• You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
• To attend training identified as essential to the Independent Living Co-ordinator role.
• To act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
• You will have a commitment to the organisation's pledge on Equity, Diversity, and Inclusion.
• You will lead or participate in assigned projects, establish and maintain professional boundaries.

Your Hedyn, our comprehensive benefits package: That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.