Scheme Manager FTC in Abergavenny

We're looking for a caring, proactive, and customer-focused Scheme Manager to provide maternity cover for 12 months, supporting residents at Victoria Court and Bailey Court in Abergavenny.

In this rewarding role, you'll deliver high-quality housing management services, support resident wellbeing, promote a thriving community environment, and ensure schemes are safe, welcoming, and well-managed. You'll work closely with residents, colleagues, and external partners to help people maintain their independence and enjoy positive living environments.

A full driving licence and access to your own vehicle are essential as you'll be required to travel between schemes and other locations as needed.

• Provide high quality housing management services, responsible for letting sheltered housing properties including advertising vacancies, shortlisting applicants, carrying out home visits to prospective residents, offering properties and signing up new residents.
• Manage empty homes at sheltered housing schemes, including end of occupation contract arrangements, and liaising with Hedyn's Property & Place team regarding inspections and works being undertaken.
• Liaise with colleagues, including the Income & Inclusion Team regarding rent account queries from residents.
• Monitor and address issues relating to the general conduct of contract holders, referring cases to, and working closely with the anti-social behaviour team where cases require legal action or additional support is needed.
• Update property and contract holder records on Hedyn's housing management IT system to ensure accurate and up-to-date information is recorded.
• Ensure the health and safety of residents and visitors to sheltered housing by completing and maintaining contract holder records and testing emergency systems as required by Hedyn's policies and procedures.
• Supervise the security and safety of sheltered housing buildings and on-site services.
• Regularly inspect communal areas, facilities and equipment and report any repairs or replacements required.
• Check the identity of contractors and maintain a record of work completed at the scheme and report any issues to Hedyn's Property & Place team.
• Positively promote a good community spirit and resident participation by promoting the use of communal facilities and enabling residents to organise events and working in partnership with Hedyn's Communities & Regeneration Team and relevant external organisations to arrange events that could include the wider community.
• Provide cover for Scheme Managers at other Hedyn sheltered housing schemes as required by the Specialist Housing Lead.
• Have regular contact with residents (as agreed with each resident) regarding welfare, housing and occupation contract issues.
• Act upon safeguarding concerns immediately and in compliance with the safeguarding policy and procedure.
• Attend training identified as essential to the Scheme Manager role.
• Act in compliance with GDPR and data protection laws, respecting confidentiality and privacy.
• Have a commitment to the organisation's pledge on Equity, Diversity, and Inclusion.
• Lead or participate in assigned projects, establishing and maintaining professional boundaries.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.