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For Companies At a Glance
- Tasks: Support clients with technical issues and ensure satisfaction during installations.
- Company: Join a passionate engineering consultancy focused on industry, IT, and data.
- Benefits: Enjoy perks like travel expense coverage, monthly events, and personal career support.
- Why this job: Be part of a positive ecosystem that fosters personal growth and collective engagement.
- Qualifications: Must have a technical degree (bac+5) and a driving licence; be curious and invested.
- Other info: Meet our team and discover how we can help you evolve your career!
The predicted salary is between 30000 - 42000 ÂŁ per year.
Qui sommes-nous ? Nous sommes une société de conseil en ingénierie et technologies spécialisée dans l’industrie, l’IT et la DATA. Notre politique RSE fait partie intégrante de notre croissance, nous offrons un écosystème positif propice au développement personnel et à l’engagement collectif. Nous sommes une équipe de passionnés, déterminés à fournir des services de haute qualité à nos clients. Nous croyons en l’engagement de chacun de nos collaborateurs pour réaliser leur plein potentiel.
Responsabilités
- Assurer aux clients un suivi technique et commercial en cas de problèmes lors de l’installation ou de pannes.
- Veiller à la satisfaction de la clientèle, assurer le suivi des garanties, informer le fabricant des différentes réclamations.
- Organiser la réception des appels des clients et planifier sur le terrain les interventions des techniciens SAV.
- Proposer une solution satisfaisante au client en cas de litige.
- Répertorier le nombre d’appareils ou d’articles déposés chaque jour en SAV, la nature des pannes détectées, les délais moyens de réparation.
- Analyse de la concurrence, mise en œuvre d’actions marketing, prospection de clientèle.
Votre profil
- Diplômé(e) d’une école d’Ingénieur ou universitaire technique (bac+5).
- Disponible, autonome, curieux, investi.
- Permis de conduire.
On pourrait vous parler des avantages comme : de la participation aux frais km, du CE, de l’intéressement, des événements qu’on organise tous les mois… mais le mieux c’est de se rencontrer !
Processus de recrutement
- Une première rencontre RH.
- Un deuxième échange technique avec votre futur(e) manager.
- La rencontre client et le début de votre aventure d’hédoniste.
“Alors si j’peux me permettre de te donner un conseil c’est : oublie qu’t’as aucune chance, vas-y fonce, on sait jamais, sur un malentendu ça peut marcher !”
Rejoindre Hedon, c'est : Bénéficier d’un accompagnement personnalisé à chaque étape de ton parcours. Notre but ? Faire évoluer tes missions de façon adaptée et cohérente pour favoriser le développement de ta carrière professionnelle.
Contact
Un mot à nous dire ? Téléchargez votre CV. 105 bis Allée François Mitterrand Le 105 bis 76100 Rouen
Ingénieur maintenance SAV H/F – ROUEN (76) employer: HEDON TECHNOLOGIES
Contact Detail:
HEDON TECHNOLOGIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ingénieur maintenance SAV H/F – ROUEN (76)
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in maintenance engineering. This will not only help you during the technical interview but also show your passion for the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in customer service and technical support roles. They can provide insights into the company culture and may even refer you internally.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved customer satisfaction. This will demonstrate your problem-solving skills and commitment to client care.
✨Tip Number 4
Research the company's RSE policy and be ready to discuss how you can contribute to their goals. Showing alignment with their values can set you apart from other candidates.
We think you need these skills to ace Ingénieur maintenance SAV H/F – ROUEN (76)
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand the company's values and mission. Research their approach to engineering and technology, as well as their commitment to corporate social responsibility (CSR). This will help you tailor your application to align with their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience in maintenance engineering or customer service. Be specific about your technical skills and how they relate to the responsibilities outlined in the job description.
Showcase Soft Skills: The role requires qualities like autonomy, curiosity, and investment in your work. Use examples from your past experiences to demonstrate these soft skills, as they are just as important as technical qualifications.
Craft a Compelling Cover Letter: Your cover letter should not only reiterate your CV but also express your enthusiasm for the position. Mention why you want to join this particular company and how you can contribute to their goals. Make it personal and engaging to stand out.
How to prepare for a job interview at HEDON TECHNOLOGIES
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent projects. This will help you understand their culture and show that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
As an Ingénieur maintenance SAV, you may face technical questions related to engineering principles and problem-solving scenarios. Brush up on relevant concepts and be ready to discuss your past experiences in detail.
✨Showcase Your Soft Skills
In addition to technical expertise, highlight your soft skills such as communication, teamwork, and customer service. These are crucial for ensuring client satisfaction and effective collaboration with colleagues.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the role, team dynamics, or company culture. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
