At a Glance
- Tasks: Assist customers with parts inquiries and manage stock in a busy automotive environment.
- Company: Join Hedin Automotive, a leading BMW & MINI franchise with a passion for customer service.
- Benefits: Gain valuable experience, receive training at BMW Academy, and enjoy career progression opportunities.
- Other info: Travel to Berkshire for training is covered, with excellent prospects post-apprenticeship.
- Why this job: Be part of a prestigious brand and deliver exceptional customer experiences in the automotive industry.
- Qualifications: GCSEs in English, Maths, and ICT or equivalent; strong communication skills required.
The predicted salary is between 800 - 1400 £ per month.
We have a fantastic opportunity for a Customer Service (Parts Advisor) Apprentice to join our team at Hedin Automotive BMW & MINI. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service (Parts Advisors) Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.
YOUR ROLE
You’ll be working in a busy BMW/MINI Parts Department. Your role will be focused on stock processing, inventory management and customer interaction. Our customers come with a diverse range of needs and expectations, so you’ll need to be methodical, highly organised, and a confident communicator. Above all, you should have a genuine passion for delivering exceptional customer service.
The Main Duties Of The Role Include:
- Serve trade and retail customers over the phone and in person
- Manage stock: ordering, control, and checks
- Use advanced computer systems for stock management and parts identification
- Support workshop and sales departments with parts coordination
- Attend off-site training at BMW Group Academy (Berkshire) for 12-15 months
YOUR PROFILE
Successful Applicants Must Demonstrate The Following:
- Strong communication and organisational skills
- Excellent customer service
- An interest in the automotive industry
- Honest, professional and a willingness to learn
Required Qualifications
Applicants are required to have, or predicted to obtain, GCSE Grade A-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:
- English
- Maths
- ICT (or one other subject if candidate did not take ICT)
To be eligible to work in the UK before you apply and hold a full UK drivers license (this is due to the nature of the role).
PROSPECTS
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner Parts Advisor Certification. Following this, there are various opportunities for progression within the Retailer.
THINGS TO CONSIDER
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).
The Apprenticeship National Minimum Wage guide (ANMW): 21yrs and over is £12.21 ph, 18yrs to 20yrs is £10.00ph, under 18yrs is £7.55ph.
About Us
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group, one of the world's leading private automotive retail and aftermarket services providers, we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
RECRUITMENT STAGES
Send your CV and personal statement. Shortlisted applicants will be invited to a phone interview, followed by an in-person meeting at Hedin Automotive. Click apply today and take the first step towards a rewarding career in the automotive industry.
Apprentice Customer Parts Advisor in Leicester employer: Hedinautomotive
Hedin Automotive BMW & MINI is an exceptional employer, offering a unique opportunity to work with one of the world's most prestigious car manufacturers. Our commitment to employee growth is evident through our comprehensive apprenticeship programme, which includes off-site training at the BMW Group Academy, ensuring you gain valuable skills and qualifications in customer service. With a supportive work culture that prioritises excellence and a genuine passion for customer satisfaction, Hedin Automotive provides a rewarding environment for those looking to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Parts Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Hedin Automotive and BMW & MINI. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when speaking with customers and colleagues alike.
✨Tip Number 3
Be prepared for the interview process! Think about common questions you might be asked and prepare your answers. Also, have some questions ready to ask them – it shows you're engaged and keen to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to use advanced systems, just like you’ll need to in the role!
We think you need these skills to ace Apprentice Customer Parts Advisor in Leicester
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your communication skills and any relevant experience, even if it's just from school projects or part-time jobs. Tailor it to show your passion for customer service and the automotive industry.
Personal Statement Magic:This is your chance to shine! Use your personal statement to tell us why you’re excited about this apprenticeship. Share your enthusiasm for cars and customer service, and don’t forget to mention any experiences that showcase your organisational skills.
Be Honest and Professional:We value honesty and professionalism, so be yourself in your application. If you have gaps in your experience, explain how you're eager to learn and grow. Show us your willingness to embrace challenges and develop your skills in the automotive world.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re serious about joining our team at Hedin Automotive!
How to prepare for a job interview at Hedinautomotive
✨Know Your Stuff
Before the interview, make sure you research Hedin Automotive and the BMW/MINI brand. Understand their values, customer service approach, and what makes them stand out in the automotive industry. This will show your genuine interest and help you connect with the interviewers.
✨Show Off Your Communication Skills
As a Customer Parts Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, simulating customer interactions to showcase your ability to handle diverse customer needs.
✨Demonstrate Your Organisational Skills
Since the role involves stock management and inventory control, be prepared to discuss how you stay organised. Share examples from your past experiences where you successfully managed tasks or projects, highlighting your methodical approach.
✨Express Your Passion for Customer Service
Make it clear that you have a genuine passion for delivering exceptional customer service. Share any relevant experiences where you went above and beyond for a customer, and explain why providing great service is important to you.
