At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our clients.
- Company: Join the dynamic team at Hedin Automotive Mercedes-Benz.
- Benefits: Starting salary of £34,000, 25 days leave, and amazing discounts.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Be the key contact for customers and enhance their experience with luxury vehicles.
- Qualifications: Experience in a service advisor role and excellent communication skills.
The predicted salary is between 34000 - 34000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz. An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Starting salary of £34,000 per annum with OTE £41,000. Additionally, your pay will increase once you have completed C-Service Training.
Overview of role:The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor:- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
We are searching for a candidate who has:
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- A proactive approach to problem-solving and a keen attention to detail.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Desire to work collaboratively with wider team colleagues.
- Right to work in the UK.
- Full UK manual driving licence.
Location: Mercedes-Benz and smart – Dartford, DA1 5FD
Working Hours: 45 hours per week
Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu.
What we offer:- Starting salary of £34,000 per annum with OTE £41,000.
- 25 days annual leave plus bank holidays.
- Exceptional discounts on Mercedes-Benz vehicles and accessories.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Preferential rates for vehicle service and maintenance for you and your family.
- Discounts on retail, dining clubs and activities through membership program.
- Cycle to Work scheme.
- Enrolment in an employee pension plan.
- Access to opportunities for ongoing professional and personal development.
- An inclusive, supportive, and dynamic work environment.
If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Discover more about Hedin Automotive and the opportunities available by visiting our website at Career Opportunities at Hedin Automotive - Hedin Automotive London Ltd.
Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
Automotive Service Advisor – Training Path & 25 Days Leave in Dartford employer: Hedin Mobility Group
Hedin Automotive is an exceptional employer, offering a dynamic and inclusive work environment at our Dartford location. With a competitive starting salary of £34,000 and opportunities for professional growth through C-Service Training, we prioritise employee development and satisfaction. Our generous benefits package, including 25 days of annual leave, discounts on Mercedes-Benz vehicles, and a supportive culture, makes us a fantastic choice for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor – Training Path & 25 Days Leave in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hedin Automotive and Mercedes-Benz. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience as a Service Advisor and show off your communication skills.
✨Tip Number 3
Show your passion for customer service! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This is key for a role that’s all about delivering exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Automotive Service Advisor – Training Path & 25 Days Leave in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive background. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our expectations. We love seeing genuine enthusiasm for the position.
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We’re looking for someone who can build rapport with customers effortlessly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Hedin Mobility Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of Mercedes-Benz vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them effectively. This will show that you're not just a candidate, but someone who genuinely understands the brand and its customers.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experience where you successfully managed customer expectations or resolved issues. This will demonstrate your ability to build rapport and provide exceptional service.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks in a fast-paced environment. You might be asked about how you prioritise your workload or handle scheduling conflicts. Prepare specific examples that showcase your organisational prowess and attention to detail, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
