At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for Mercedes-Benz vehicles.
- Company: Join Hedin Automotive, a leader in the automotive industry with a focus on excellence.
- Benefits: Starting salary of £34,000, OTE £41,000, plus discounts and 25 days annual leave.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be the key contact for customers and enhance their experience with luxury vehicles.
- Qualifications: Experience as a service advisor and strong communication skills are essential.
The predicted salary is between 34000 - 34000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz. An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. Starting salary of £34,000 per annum with OTE £41,000. Additionally, your pay will increase once you have completed C-Service Training.
Overview of role:
The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor:
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile:
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- A proactive approach to problem-solving and a keen attention to detail.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Desire to work collaboratively with wider team colleagues.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role:
Location: Mercedes-Benz and smart – Dartford, DA1 5FD
Working Hours: 45 hours per week
Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu.
What we offer:
- Starting salary of £34,000 per annum with OTE £41,000.
- 25 days annual leave plus bank holidays.
- Exceptional discounts on Mercedes-Benz vehicles and accessories.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Preferential rates for vehicle service and maintenance for you and your family.
- Discounts on retail, dining clubs and activities through membership program.
- Cycle to Work scheme.
- Enrolment in an employee pension plan.
- Access to opportunities for ongoing professional and personal development.
- An inclusive, supportive, and dynamic work environment.
If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
Automotive Service Advisor Mercedes-Benz & smart of Dartford employer: Hedin Mobility Group
Hedin Automotive Mercedes-Benz of Dartford is an exceptional employer that prioritises employee growth and well-being, offering a competitive starting salary of £34,000 with opportunities for increased earnings through C-Service Training. Our inclusive and dynamic work culture fosters collaboration and supports professional development, while employees enjoy generous benefits such as 25 days of annual leave, life insurance, and exclusive discounts on vehicles and services. Join us to be part of a team that values exceptional customer service and celebrates diversity in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor Mercedes-Benz & smart of Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mercedes-Benz and Hedin Automotive. Understand their values, mission, and what makes them stand out in the automotive industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to excel in communication. Try role-playing with a friend or family member to get comfortable discussing customer needs and service options. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in high-pressure environments before. Think of specific examples where you prioritised effectively and kept everything running smoothly – this will impress the hiring team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Hedin Automotive careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Automotive Service Advisor Mercedes-Benz & smart of Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive background. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Mercedes-Benz and how your experience aligns with our values. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Share examples of how you've built rapport with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Hedin Mobility Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of Mercedes-Benz vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them effectively. This will show that you're not just a candidate, but someone who genuinely understands the brand and its customers.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experience where you successfully managed customer expectations or resolved issues. This will demonstrate your ability to build rapport and provide exceptional service.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks in a fast-paced environment. You might be asked about how you prioritise your workload or handle scheduling conflicts. Prepare specific examples that showcase your organisational prowess and attention to detail, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
