At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for Mercedes-Benz vehicles.
- Company: Join Hedin Automotive, a leader in the automotive industry with a focus on excellence.
- Benefits: Starting salary of £34,000, OTE £41, plus 25 days leave and discounts on vehicles.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be the key contact for customers and enhance their experience with luxury vehicles.
- Qualifications: Experience as a service advisor and strong communication skills required.
The predicted salary is between 34000 - 34000 £ per year.
An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor.
Overview of role
The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- A proactive approach to problem-solving and a keen attention to detail.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Desire to work collaboratively with wider team colleagues.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role
- Location: Mercedes-Benz and smart – Dartford, DA1 5FD
- Working Hours: 45 hours per week
- Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu
What we offer
- Starting salary of £34,000 per annum with OTE £41,000. Additionally, your pay will increase once you have completed C-Service Training.
- 25 days annual leave plus bank holidays.
- Exceptional discounts on Mercedes-Benz vehicles and accessories.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Preferential rates for vehicle service and maintenance for you and your family.
- Discounts on retail, dining clubs and activities through membership programme.
- Cycle to Work scheme.
- Enrolment in an employee pension plan.
- Access to opportunities for ongoing professional and personal development.
- An inclusive, supportive, and dynamic work environment.
If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
Automotive Service Advisor Mercedes-Benz & smart of Dartford employer: Hedin Mobility Group
Hedin Automotive Mercedes-Benz of Dartford is an exceptional employer that prioritises employee growth and well-being, offering a competitive starting salary of £34,000 with opportunities for increased earnings post-training. Our inclusive and dynamic work culture fosters collaboration and supports professional development, while generous benefits such as 25 days annual leave, life insurance, and discounts on vehicles ensure a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor Mercedes-Benz & smart of Dartford
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and Hedin Automotive, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and team members alike. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed multiple tasks in high-pressure situations. This will demonstrate your ability to thrive in a busy automotive environment, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Mercedes-Benz of Dartford.
We think you need these skills to ace Automotive Service Advisor Mercedes-Benz & smart of Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive background. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Mercedes-Benz and how your skills align with our values. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or examples of past experiences, we want to see your talent for building rapport.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Hedin Mobility Group
✨Know Your Stuff
Familiarise yourself with Mercedes-Benz and smart vehicles, especially the latest models and services they offer. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet customer needs, as this is crucial for a Service Advisor position.
✨Practice Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with handling customer inquiries and providing advice.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a busy environment. Share strategies you use to stay organised and prioritise effectively, as these skills are essential for managing service appointments and customer interactions.
