At a Glance
- Tasks: Be the voice of our brand, helping customers with their enquiries and booking vehicle services.
- Company: Join Hedin Automotive BMW MINI, a prestigious name in the automotive industry.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Work in a dynamic call centre with opportunities for personal and professional development.
- Why this job: Kickstart your career with a globally admired brand while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer care are essential.
The predicted salary is between 24000 - 30000 £ per year.
CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST) Hedin Automotive BMW MINI has a fantastic opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries.
If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world's most admired brands in the automotive industry.
YOUR ROLE.
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs.
You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include: Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service Record customers details and requirements when handling an enquiry Arranging aftersales bookings by telephone and allocating work to relevant workshop teams Provide customer estimates according to company policy on schedule...
Customer Service Advisor (Reservation Specialist) employer: Hedin Automotive
Hedin Automotive BMW MINI is an exceptional employer, offering a vibrant work culture in the heart of Bromley where customer service excellence is at the forefront. Employees benefit from comprehensive training and development opportunities, ensuring career growth within one of the most respected brands in the automotive industry. With a focus on teamwork and a commitment to delivering outstanding customer experiences, this role provides a rewarding environment for those passionate about service.
