At a Glance
- Tasks: Be the voice of our brand, helping customers with their queries and bookings.
- Company: Join Hedin Automotive, a prestigious name in the automotive industry.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow in a thriving industry.
- Why this job: Kickstart your career with a globally admired brand and make a difference.
- Qualifications: Customer-focused attitude and excellent communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST) Hedin Automotive BMW MINI has a fantastic opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries.
If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world's most admired brands in the automotive industry.
YOUR ROLE.
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs.
You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include: Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service Record customers details and requirements when handling an enquiry Arranging aftersales bookings by telephone and allocating work to relevant workshop teams Provide customer estimates according to company policy on schedule...
