At a Glance
- Tasks: Be the friendly voice for customers, answering queries and booking vehicle services.
- Company: Join Hedin Automotive, a leading BMW & MINI franchise with a caring team culture.
- Benefits: Enjoy competitive salary, personal development, and flexible working hours.
- Other info: Great career growth opportunities in a well-established automotive company.
- Why this job: Make a difference by providing excellent customer service in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26540 - 31580 £ per year.
Hedin Automotive BMW & MINI is looking for a Customer Service Advisor to join our Bromley centre and serve as the first point of contact for customer telephone and online enquiries. The ideal candidate is customer‑focused, well‑organised, and has a confident telephone manner.
Your Role
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, providing sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with Service Team Managers and Sales Teams to coordinate and maximise opportunities while ensuring the highest levels of customer care and service.
The main duties of the role are:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service.
- Recording customer details and requirements when handling an enquiry.
- Arranging after‑sales bookings by telephone and allocating work to relevant workshop teams.
- Providing customer estimates according to company policy on schedules, times, and pricing.
- Making outbound calls to customers when ordered parts have arrived and arranging a booking.
- Maintaining a good working knowledge of current sales products, service packages and campaigns across the BMW & MINI product range.
Your Profile
We are looking for an individual with:
- Experience delivering outstanding customer service, preferably as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal and written communication skills.
- Confident at resolving complex issues.
- Excellent administration and IT skills.
- Eligibility to work in the UK.
About Us
Hedin Automotive is a well‑established BMW & MINI franchise with state‑of‑the‑art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers—we are dedicated to excellence in everything we do. We strive to create great experiences through a team that genuinely cares about our customers.
Salary and Hours
Basic Salary: £26,540.80 On‑Target Earnings (OTE): £31,580.80 per annum. The role is office‑based. Working hours are Monday – Friday on varying shift patterns: 8am to 5pm, 8:30am to 5:30pm, or 9am to 6pm (40‑hour week). Saturdays are on a rota basis 8am to 2pm (currently 1 in 6) and paid as additional hours.
Benefits
Hedin Automotive values our employees and invests in personal development and training. We offer a wide range of market‑leading benefits to all colleagues.
Customer Service Advisor in Bromley employer: Hedin Automotive
Hedin Automotive BMW MINI is an exceptional employer, offering a vibrant work culture in the heart of Bromley where customer service excellence is at the forefront. Employees benefit from comprehensive training and development opportunities, ensuring career growth within one of the most respected brands in the automotive industry. With a focus on teamwork and a commitment to delivering outstanding customer experiences, this role provides a rewarding environment for those passionate about service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bromley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hedin Automotive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hedin Automotive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bromley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hedin Automotive:Your cover letter is your chance to shine! Tell us why you want to work at Hedin Automotive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hedin Automotive!
How to prepare for a job interview at Hedin Automotive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
