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For Companies At a Glance
- Tasks: Join our busy BMW/MINI Parts Department, managing stock and assisting customers.
- Company: Hedin Automotive, a leading BMW & MINI franchise with a focus on excellence.
- Benefits: Gain a Level 2 certification, travel and training costs covered, competitive apprenticeship wage.
- Why this job: Kickstart your career in the automotive industry with a prestigious brand and hands-on experience.
- Qualifications: GCSEs in English, Maths, and ICT (or equivalent) required; strong communication skills essential.
- Other info: Exciting opportunities for progression after completing your apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
We have a fantastic opportunity for a Customer Service (Parts Advisor) Apprentice to join our team at Hedin Automotive BMW & MINI. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service (Parts Advisors) Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.
Responsibilities
- Be working in a busy BMW/MINI Parts Department.
- Your role will be focused on stock processing, inventory management and customer interaction.
- Serve trade and retail customers over the phone and in person.
- Manage stock: ordering, control, and checks.
- Use advanced computer systems for stock management and parts identification.
- Support workshop and sales departments with parts coordination.
- Attend off-site training at BMW Group Academy (Berkshire) for 12-15 months.
Your profile
- Successful applicants must demonstrate strong communication and organisational skills.
- Excellent customer service.
- An interest in the automotive industry.
- Honest, professional and a willingness to learn.
Required Qualifications
- Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects: English, maths, ICT (or one other subject if candidate did not take ICT).
- To be eligible to work in the UK before you apply and hold a full UK driver’s license (this is due to the nature of the role).
Prospects
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner Parts Advisor Certification. Following this, there are various opportunities for progression within the Retailer.
Things to consider
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).
The Apprenticeship National Minimum Wage guide (ANMW): 21yrs and over is £12.21 ph, 18yrs to 20yrs is £10.00ph, under 18yrs is £7.55ph.
About Us
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
Recruitment Stages
Send your CV and personal statement. Shortlisted applicants will be invited to a phone interview, followed by an in-person meeting at Hedin Automotive. Click apply today and take the first step towards a rewarding career in the automotive industry.
Apprentice Customer Parts Advisor in Sidcup employer: Hedin Automotive Oy
Contact Detail:
Hedin Automotive Oy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Parts Advisor in Sidcup
✨Tip Number 1
Get to know the company! Research Hedin Automotive and BMW & MINI. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when speaking with customers and answering questions during your interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've managed tasks effectively. This will demonstrate your ability to handle stock processing and inventory management, which are key parts of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing this apprenticeship. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Apprentice Customer Parts Advisor in Sidcup
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight any relevant experience, skills, and qualifications that align with the Customer Service (Parts Advisor) role. Keep it clear and concise, and don’t forget to tailor it to show your passion for the automotive industry.
Personal Statement Magic: This is your chance to shine! Use your personal statement to tell us why you’re the perfect fit for this apprenticeship. Share your enthusiasm for customer service and the automotive world, and don’t be shy about showcasing your communication skills and willingness to learn.
Proofread Like a Pro: Before hitting send, give your application a thorough once-over. Typos and grammatical errors can be a turn-off, so make sure everything is polished. You want to show us that you pay attention to detail, especially in a customer-facing role!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Hedin Automotive. Don’t miss out on this amazing opportunity!
How to prepare for a job interview at Hedin Automotive Oy
✨Know Your Stuff
Before the interview, brush up on your knowledge of BMW and MINI vehicles. Familiarise yourself with their parts and services, as well as the latest technologies they use. This will show your genuine interest in the automotive industry and help you stand out.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and parts advising. Think about scenarios where you've demonstrated strong communication and organisational skills. Practising your responses will help you feel more confident during the actual interview.
✨Dress to Impress
Even though it's an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about joining the team at Hedin Automotive.
✨Ask Thoughtful Questions
Prepare a few questions to ask your interviewers about the apprenticeship programme and the company culture. This not only shows your enthusiasm but also helps you determine if Hedin Automotive is the right fit for you.