At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our clients.
- Company: Join the dynamic team at Hedin Automotive Mercedes-Benz Brooklands.
- Benefits: Competitive salary, bonus plan, 25 days leave, and employee support programmes.
- Other info: Opportunity for career growth and training with a supportive team.
- Why this job: Be the face of Mercedes-Benz, making a real difference in customer experiences.
- Qualifications: Experience in a service advisor role and excellent communication skills.
The predicted salary is between 41000 - 41000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL An exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Advisor.
This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Competitive starting salary and bonus plan with OTE of up to £41,000 per annum. Your pay will increase once you have completed C-Service Training.
Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes.
This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
- Ideal Candidate Profile
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Right to work in the UK.
- Full UK manual driving licence.
- Summary of role
- Working Hours: 45 hours per week
Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu or overtime payment.
What we offer
- Competitive starting salary and bonus plan with OTE of up to £41,000 per annum.
- Additionally your pay will increase once you have completed C-Service Training.
- 25 days annual leave plus bank holidays
- Long service awards
- Life insurance
- Employee assistance program offering support on wellbeing and finances
- Exceptional rates for vehicle service and maintenance for you and your family
- Enrolment in an employee pension plan
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
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Automotive Customer Advisor in Weybridge employer: Hedin Automotive Mercedes-Benz
Hedin Automotive is an exceptional employer, offering a dynamic work environment at our prestigious Mercedes-Benz dealership in Brooklands. We pride ourselves on fostering a culture of excellence, where employees are encouraged to grow through continuous training and development opportunities, all while being part of a team that values customer satisfaction and technical expertise. With competitive benefits and a commitment to maintaining the highest standards in automotive service, Hedin Automotive is the ideal place for passionate technicians looking to advance their careers.
Contact Details:
Hedin Automotive Mercedes-Benz Recruitment Team
