At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our clients.
- Company: Join the dynamic team at Mercedes-Benz of Brooklands.
- Benefits: Competitive salary with OTE up to £41,000, 25 days leave, and life insurance.
- Other info: Enjoy career growth and exceptional rates for vehicle services for you and your family.
- Why this job: Be the key contact for customers and enhance their experience with a luxury brand.
- Qualifications: Experience in aftersales roles and strong communication skills required.
The predicted salary is between 37000 - 45000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL. An exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Basic salary with an OTE of up to £41,000. Additionally, your pay will increase once you have completed C-Service Training.
Overview of role: The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Executive:
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile: We are searching for a candidate who has:
- Proven experience in an aftersales role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role:
- Location: Mercedes-Benz and smart – Brooklands KT13 0SL
- Working Hours: 45 hours per week
- Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu.
What we offer:
- Basic salary with an OTE of up to £41,000.
- 25 days annual leave plus bank holidays.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Exceptional rates for vehicle service and maintenance for you and your family.
- Enrolment in an employee pension plan.
If you're excited by the opportunity to play a pivotal role as a Service Executive at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Service Advisor in Weybridge employer: Hedin Automotive London
Hedin Automotive is an exceptional employer, offering a dynamic work environment at Mercedes-Benz of Dartford where customer service excellence is at the forefront. With a competitive starting salary and opportunities for pay increases through training, employees benefit from 25 days of annual leave, life insurance, and an employee assistance programme, all while being part of a supportive team that values growth and development. Join us to be part of a culture that prioritises both employee well-being and outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Weybridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hedin Automotive London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hedin Automotive London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Weybridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hedin Automotive London:Your cover letter is your chance to shine! Tell us why you want to work at Hedin Automotive London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hedin Automotive London!
How to prepare for a job interview at Hedin Automotive London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
