At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for automotive clients.
- Company: Join the dynamic team at Mercedes-Benz Brooklands.
- Benefits: Competitive salary, bonus plan, 25 days leave, and life insurance.
- Other info: Exciting career growth opportunities in a fast-paced environment.
- Why this job: Be the key contact for customers and enhance their automotive experience.
- Qualifications: Experience in a service advisor role and strong communication skills.
The predicted salary is between 41000 - 41000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL. An exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Competitive starting salary and bonus plan with OTE of up to £41,000 per annum. Your pay will increase once you have completed C-Service Training.
Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor:
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile: We are searching for a candidate who has:
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role:
- Location: Mercedes-Benz and smart – Brooklands, KT13 0SL
- Working Hours: 45 hours per week
- Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu or overtime payment.
What we offer:
- Competitive starting salary and bonus plan with OTE of up to £41,000 per annum.
- Additionally, your pay will increase once you have completed C-Service Training.
- 25 days annual leave plus bank holidays.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Exceptional rates for vehicle service and maintenance for you and your family.
- Enrolment in an employee pension plan.
If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
Automotive Customer Advisor in Weybridge employer: Hedin Automotive London
Hedin Automotive is an exceptional employer, offering a dynamic work environment at Mercedes-Benz of Dartford where customer service excellence is at the forefront. With a competitive starting salary and opportunities for pay increases through training, employees benefit from 25 days of annual leave, life insurance, and an employee assistance programme, all while being part of a supportive team that values growth and development. Join us to be part of a culture that prioritises both employee well-being and outstanding customer experiences.
