At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our clients.
- Company: Join the dynamic team at Mercedes-Benz of Dartford.
- Benefits: Earn up to £41,000 with 25 days annual leave and life insurance.
- Other info: Enjoy career growth and exceptional rates for vehicle services for you and your family.
- Why this job: Be the key contact for customers and enhance their experience with a luxury brand.
- Qualifications: Experience in aftersales roles and strong communication skills required.
The predicted salary is between 37000 - 45000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz. An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Basic salary with an OTE of up to £41,000. Additionally, your pay will increase once you have completed C-Service Training.
Overview of role:
The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Executive
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile
We are searching for a candidate who has:
- Proven experience in an aftersales role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role
Location: Mercedes-Benz and smart – Dartford, DA1 5FD
Working Hours: 45 hours per week
Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu.
What we offer:
- Basic salary with an OTE of up to £41,000.
- Additionally, your basic pay will increase once you have completed C-Service Training.
- 25 days annual leave plus bank holidays.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Exceptional rates for vehicle service and maintenance for you and your family.
- Enrolment in an employee pension plan.
If you're excited by the opportunity to play a pivotal role as a Service Executive at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Service Advisor in Dartford employer: Hedin Automotive London
Hedin Automotive is an exceptional employer, offering a dynamic work environment at Mercedes-Benz of Dartford where customer service excellence is at the forefront. With a competitive starting salary and opportunities for pay increases through training, employees benefit from 25 days of annual leave, life insurance, and an employee assistance programme, all while being part of a supportive team that values growth and development. Join us to be part of a culture that prioritises both employee well-being and outstanding customer experiences.
