At a Glance
- Tasks: Provide top-notch customer support over the phone and handle enquiries with warmth.
- Company: Join the prestigious Mercedes-Benz of Dartford team.
- Benefits: Attractive salary, 25 days leave, employee discounts, and ongoing training.
- Other info: Flexible shifts, supportive environment, and career growth opportunities await you.
- Why this job: Be the voice of a luxury brand and make a real difference in customer experiences.
- Qualifications: Enthusiastic, organised, and ready to learn new skills.
The predicted salary is between 25397 - 25397 £ per year.
Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist until March 2027 (subject to business requirements and potential change). As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.
You will thrive in this role if you can demonstrate the following behaviours:
- Natural enthusiasm and courtesy when engaging with customers over the phone
- Strong listening skills and attention to detail when recording information
- Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
- Enjoy being a brand ambassador and want to represent Mercedes-Benz
- Confidence to learn and develop new skills such as phone systems and customer database tools
- Passion and commitment for delivering memorable, high quality customer service
Main Responsibilities:
- Customer Service Support via Telephone
- Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
- Accurately record, transfer, and follow up on all customer enquiries
- Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
- Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism
You’ll work a total of 40 hours per week, with a variety of shifts designed to support work-life balance and team collaboration. These include the following:
- Monday to Friday:
- 8:00am – 5:00pm
- 9:00am – 6:00pm
- 9:30am – 6:30pm
- Saturday: 8:00am – 5:00pm, on a rota basis (approximately 1 in every 6 Saturdays).
- Sunday: 10:00am – 4:00pm (occasionally, we may ask for your support in covering this shift)
Salary: £25,396.80 plus up to £5,000 bonus OTE
Your exact shift will be confirmed in advance and may rotate to support team needs. We aim to provide a supportive environment with fair rota planning, so you’ll always know your schedule ahead of time.
Benefits of Working as a Telephone Customer Support Specialist
- Attractive salary and benefits package
- 25 days of annual leave, in addition to standard UK bank holidays
- Significant employee discounts on Mercedes-Benz vehicles and services
- Life insurance coverage
- Participation in our pension scheme
- Access to various employee discount schemes
- Discount programs for health and wellbeing
- Ongoing personal development and training opportunities
- An inclusive workplace culture that encourages growth and development
If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you.
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check.
Customer Service Advisor in Dartford employer: Hedin Automotive London
Hedin Automotive is an exceptional employer, offering a dynamic work environment at Mercedes-Benz of Dartford where customer service excellence is at the forefront. With a competitive starting salary and opportunities for pay increases through training, employees benefit from 25 days of annual leave, life insurance, and an employee assistance programme, all while being part of a supportive team that values growth and development. Join us to be part of a culture that prioritises both employee well-being and outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hedin Automotive London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hedin Automotive London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hedin Automotive London:Your cover letter is your chance to shine! Tell us why you want to work at Hedin Automotive London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hedin Automotive London!
How to prepare for a job interview at Hedin Automotive London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
