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- Tasks: Provide exceptional customer service over the phone, assisting with sales and support queries.
- Company: Join Mercedes-Benz of Dartford, a leader in luxury automotive known for innovation and customer care.
- Benefits: Enjoy competitive salary, pension scheme, 25 days leave, and exclusive staff discounts.
- Why this job: Be part of a supportive team, learn about luxury cars, and make a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a customer-first mindset; experience in customer service is a plus.
- Other info: Full training provided; we value diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Mercedes-Benz of Dartford is seeking a proactive, personable, and highly organised individual to join our team as a Telephone Customer Service Representative. This is a full-time, permanent opportunity for candidates who are passionate about delivering exceptional service over the phone, supporting a world-leading automotive brand known for luxury, innovation, and customer care. If you have excellent communication skills, attention to detail, and a customer-first mindset, we want to hear from you.
As a Telephone Customer Service Representative, you will provide a professional and friendly experience to all callers, assisting with a wide range of enquiries related to sales, aftersales, and general support. You will be the first point of contact for many customers, representing the Mercedes-Benz brand with warmth, efficiency, and accuracy.
Key Skills & Qualities for Telephone Customer Service in Automotive- Outstanding verbal communication skills, with the ability to listen actively and respond clearly to all customer queries.
- Proven customer service abilities, ideally in a contact centre or retail environment.
- Excellent telephone manner, approaching all interactions with patience, professionalism, and empathy.
- Confident IT skills, including familiarity with telephone systems, CRM software, and Microsoft Office applications.
- Organisational skills and the ability to multitask effectively, prioritising calls and following up as needed.
- Attention to detail, ensuring all messages and customer records are accurate and up-to-date.
- Team player, contributing to a positive and inclusive workplace environment.
- Previous experience in the automotive or customer service sectors is desirable, but not essential as full training will be provided.
- Answer inbound calls promptly, delivering professional support and guidance to customers on a range of queries.
- Resolve customer questions efficiently and escalate complex issues to the relevant department or manager.
- Record and update customer data accurately within our dealership management systems.
- Support dealership colleagues in managing high call volumes at busy times while upholding excellent service standards.
- Genuine passion for helping people and exceeding customer expectations.
- Resilient and adaptable attitude, with the capability to handle multiple calls and priorities under pressure.
- Commitment to delivering consistent, high-quality service that aligns with the Mercedes-Benz brand.
- Eager to learn about Mercedes-Benz products, dealership systems, and customer care processes.
- Strong sense of personal responsibility, reliability, and enthusiasm for continuous improvement at work.
- Competitive salary and company benefits package.
- Company pension scheme, life assurance, and 25 days annual leave plus bank holidays.
- Comprehensive induction and ongoing Mercedes-Benz training to enhance your skills and knowledge.
- Opportunities for internal progression within Hedin Automotive and the Mercedes-Benz network.
- Employee Assistance Programme and dedicated support for your wellbeing.
- An inclusive, diverse, and supportive working environment.
- Exclusive staff discounts on Mercedes-Benz vehicles, maintenance, and services.
If you are ready to deliver outstanding service to our valued customers and build your career in the luxury automotive sector, we encourage you to apply today.
Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including the right to work in the UK, satisfactory references, and a criminal record check.
Telephone Customer Service - Mercedes-Benz of Dartford employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service - Mercedes-Benz of Dartford
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to luxury and customer care will help you align your responses during the interview, showcasing your passion for the brand.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on verbal interaction, consider role-playing scenarios with a friend or family member to enhance your ability to respond clearly and professionally to customer queries.
✨Tip Number 3
Demonstrate your organisational skills by preparing a system for managing multiple calls. You could create a mock call log to practice prioritising inquiries and following up effectively, which is crucial in a busy customer service environment.
✨Tip Number 4
Showcase your adaptability by discussing past experiences where you successfully handled high-pressure situations. This will illustrate your resilience and ability to maintain excellent service standards, which is vital for this role.
We think you need these skills to ace Telephone Customer Service - Mercedes-Benz of Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved telephone communication. Emphasise skills like active listening, problem-solving, and your ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've delivered exceptional service in previous roles and how you align with the values of Mercedes-Benz.
Highlight Relevant Skills: In your application, clearly outline your verbal communication skills, IT proficiency, and organisational abilities. Use bullet points to make these stand out, as they are key qualities for the Telephone Customer Service role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Hedin Automotive London Ltd
✨Showcase Your Communication Skills
As a Telephone Customer Service Representative, your verbal communication is key. Practice active listening and clear responses to demonstrate your ability to engage effectively with customers.
✨Familiarise Yourself with the Brand
Research Mercedes-Benz and its values. Understanding the brand's commitment to luxury and customer care will help you align your answers with their expectations during the interview.
✨Prepare for Common Scenarios
Think about potential customer queries you might encounter and how you would handle them. Being ready with examples of how you've resolved issues in the past can showcase your problem-solving skills.
✨Demonstrate Your Organisational Skills
Highlight your ability to multitask and manage priorities. Discuss any previous experiences where you successfully handled multiple calls or tasks, as this is crucial for the role.
