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- Tasks: Support customers via phone, ensuring exceptional service and accurate information.
- Company: Join Hedin Automotive, representing the prestigious Mercedes-Benz brand.
- Benefits: Enjoy competitive salary, training, exclusive discounts, and a supportive workplace.
- Why this job: Build your customer service career in a dynamic environment with growth opportunities.
- Qualifications: Previous customer service experience required; automotive knowledge is a plus but not essential.
- Other info: Flexible shifts with some weekend work; perfect for students seeking part-time roles.
The predicted salary is between 24000 - 36000 £ per year.
Telephone Customer Reservations – Mercedes-Benz
Join to apply for the Telephone Customer Reservations – Mercedes-Benz role at Hedin Automotive London Ltd
Telephone Customer Reservations – Mercedes-Benz
Join to apply for the Telephone Customer Reservations – Mercedes-Benz role at Hedin Automotive London Ltd
Job Description
Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist, working
Job Description
Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist, working 40 hrs per week, shift pattern 8am-5pm, 9am-6pm, 9.30am-6.30pm Monday to Friday. Some weekend shifts typically 1 in 6 – 8am-5pm Saturday and 10am-5pm Sunday. If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.
Deliver Exceptional Customer Service: Telephone Specialist Role
As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.
Who We Are Looking For: Key Telephone Customer Service Skills & Attributes
- Excellent verbal communication skills, with the ability to engage and reassure customers of all backgrounds.
- Strong listening skills and attention to detail when recording information.
- Positive, empathetic, and patient manner, especially in busy periods.
- Passion for delivering memorable, high-quality customer service experiences.
- Ability to work efficiently as part of a professional team and independently.
- Confident using phone systems and customer database tools (CRM)
- Previous experience in a customer service is a requirement however this does not have to be in Automotive – we can teach you the rest!
- Flexible, proactive attitude and eager to learn about new products, services, and processes.
Main Responsibilities: Customer Service Support via Telephone
- Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
- Accurately record, transfer, and follow up on all customer enquiries
- Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
- Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism
What Makes You a Great Fit for the Telephone Customer Support Specialist Role?
- Natural enthusiasm and courtesy when engaging with customers over the phone
- Ability to multitask while maintaining accuracy and a positive attitude
- Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
- Reliable organisational skills and a commitment to confidentiality and data protection
- Enjoy being a brand ambassador for a global luxury brand
Benefits of Working as a Telephone Customer Support Specialist
- Competitive salary
- Comprehensive training
- Pension scheme and life assurance cover
- Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and selected partner retailers
- Employee Assistance Programme and wellbeing support
- Supportive, inclusive workplace dedicated to your development
- Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network
How to Apply: Join Our Customer Support Team at Mercedes-Benz
If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you.
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.
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Telephone Customer Reservations - Mercedes-Benz employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Reservations - Mercedes-Benz
✨Tip Number 1
Familiarise yourself with Mercedes-Benz products and services. Knowing the latest updates and promotions will not only boost your confidence but also help you engage customers effectively during calls.
✨Tip Number 2
Practice your verbal communication skills. Since this role heavily relies on phone interactions, consider role-playing scenarios with friends or family to enhance your ability to reassure and engage customers.
✨Tip Number 3
Demonstrate your customer service passion in your conversations. When networking or during interviews, share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Showcase your team-oriented mindset. Highlight experiences where you've collaborated with others to achieve a common goal, as this aligns with the inclusive environment they value at Hedin Automotive.
We think you need these skills to ace Telephone Customer Reservations - Mercedes-Benz
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like communication, empathy, and attention to detail, which are crucial for the Telephone Customer Reservations role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for representing Mercedes-Benz. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as verbal communication, multitasking, and the ability to work under pressure. Use concrete examples to demonstrate these abilities.
Show Your Knowledge of the Brand: Research Mercedes-Benz and mention any knowledge you have about their products and services in your application. This shows your commitment and interest in the brand, making you a more attractive candidate.
How to prepare for a job interview at Hedin Automotive London Ltd
✨Showcase Your Communication Skills
As a Telephone Customer Support Specialist, your verbal communication is key. Practice speaking clearly and confidently, and be ready to demonstrate how you can engage with customers warmly and professionally.
✨Demonstrate Empathy and Patience
In customer service, especially during busy periods, it's crucial to show empathy. Prepare examples of how you've handled challenging situations with patience and understanding, as this will resonate well with the interviewers.
✨Familiarise Yourself with Mercedes-Benz Products
Knowledge about the brand and its offerings can set you apart. Research the latest Mercedes-Benz products and services so you can speak confidently about them during your interview.
✨Highlight Your Teamwork Skills
This role requires a team-oriented mindset. Be prepared to discuss past experiences where you successfully collaborated with others, showcasing your ability to contribute to an inclusive and supportive work environment.
